Juan Veras
Boston,MA
Summary
Personable and technically adept, with strong foundation in multimedia equipment and software applications. Possesses knowledge of audio-visual troubleshooting and computer networking. Committed to ensuring seamless media operations and producing high-quality technical support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Media Services Technician Intern
Harvard business school
07.2024 - Current
- Troubleshoot, and escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer's experience until resolved
- Utilize EMS to schedule tech checks before the session starts
- Scheduled recordings for Professors and delivered them in a timely manner
- Worked in ServiceNow to complete tickets in a timely manner
- Diagnosed and resolved problems with AV equipment and media management systems.
Senior Sales Associate
Deluca's Market
03.2024 - 07.2024
- Supervised team of staff, providing training on client service best practices to increase sales and customer retention rates.
- Worked to ensure top-tier client service for locally-owned company, interfacing with senior staff to expand organizational impact
- Maintained current knowledge of hundreds of items, communicating with customers regarding item availability and product specifications
- Contributed to inventory management and loss prevention initiatives, ensuring adherence to company policies and industry best practices
Production Technician
Stafford Manufacturing
03.2021 - 02.2024
- Trained and supervised staff, ensuring full adherence to production guidelines and industry best practices.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Contributed to critical aspects of operations, reading technical drawings, fabricating items, and assembling products in alignment with industry standards
- Collaborated with senior management to establish workflows and processes for all departments company-wide
Education
Information Technology -
Year Up
Boston, MA10.2024
Accounting -
Bunker Hill Community college
Boston, MA05.2019
Skills
- Bilingual
- Customer Service
- Business Communications
- Team Leadership
- Technical Support
- Efficient
- Detail Oriented
- Interpersonal skills
- Computer hardware
- Computer Networking
- Operating Systems
- Microsoft Office Suite 2016
Certification
Excel Certification
Areasofproficiency
- Customer Service
- Business Communications
- Team Leadership
- Technical Support
- Bilingual
- Efficient
- Detail Oriented
- Interpersonal skills
- Computer hardware
- Computer Networking
- Operating Systems
- Microsoft Office Suite 2016
Languages
Spanish
Native or Bilingual
Timeline
Media Services Technician Intern
Harvard business school
07.2024 - Current
Senior Sales Associate
Deluca's Market
03.2024 - 07.2024
Production Technician
Stafford Manufacturing
03.2021 - 02.2024
Accounting -
Bunker Hill Community college
Excel Certification
Information Technology -
Year Up
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