Juan Villar
Rahway,NJ
Summary
Proven Asset Protection Investigator with a solid background at ShopRite Supermarkets SRS, adept in leading high-stakes theft investigations and enhancing store safety through meticulous surveillance and staff training. Excels in analytical skills and adaptability, significantly reducing inventory loss and ensuring compliance with asset protection policies.
Overview
5
5
years of professional experience
Work History
Asset Protection Investigator
ShopRite Supermarkets SRS
2023.08 - Current
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Achieved the highest recovery rate within the Asset Protection Department during the 2023-2024 period.
- Conducted a massive internal investigation on Advanced Building Solutions Inc (ABS) personal which revealed a massive theft scheme being conducted by the overnight cleaning crew. The company reimbursed SRS for a total amount of $37,850.00
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Performed security walks around store to monitor employee and customer activities.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Educated store personnel and customers to apply best practices and comply with asset protection policies and procedures.
- Initiated and led asset protection theft investigations following SOP.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Protected store assets and inventory via asset protection procedures.
- Trained newly hires on asset protection tactics and company procedures.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Retail Associate
ShopRite Supermarkets (SRS)
2019.07 - 2023.07
- Provided hands-on training & mentoring for new incoming Self-Checkout associates and monitored performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Computer Science
Rutgers University - Newark
Newark, NJ05.2023
High School Diploma -
Rahway High School
Rahway, NJ06.2018
Skills
- CCTV Systems
- Internal Auditing
- Incident Reporting
- Policy Enforcement
- Crime Prevention
- Crisis Management
- Staff Training
- Analytical Skills
- Attention to Detail
- Decision-Making
- Time Management
- Security Systems
- Adaptability and Flexibility
- Effective Communication
Additional Information
Currently working diligently to obtain the LPQualified (LPQ) certification in order to gain further knowledge & expertise within the field.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Asset Protection Investigator
ShopRite Supermarkets SRS
2023.08 - Current
Retail Associate
ShopRite Supermarkets (SRS)
2019.07 - 2023.07
Bachelor of Arts - Computer Science
Rutgers University - Newark
High School Diploma -
Rahway High School
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