Juan Yanez
San Marcos,United States
Summary
Dynamic General Manager with over 20 years of experience driving operational excellence and enhancing customer satisfaction within the fast-food industry. Proven ability to lead diverse teams and implement strategic initiatives that optimise efficiency and profitability. Skilled in fostering a positive workplace culture and improving staff retention through effective training and communication. Adept at financial management, including budgeting and cost analysis, ensuring sustainable business growth while maintaining high standards of service delivery. Committed to continuous improvement and creating an inclusive environment that empowers employees and enhances overall operational success.
Overview
13
13
years of professional experience
Work History
Sortation Associate
Amazon
Kyle, TX
10.2025 - 02.2026
- ### High-Value Responsibility Gaps for Sortation Associate at Amazon
- **Sorted and categorized incoming packages using handheld scanners to ensure accurate processing and tracking.**
- **Monitored inventory levels of packaging materials, coordinating replenishment with suppliers to prevent delays.**
- **Executed quality control checks on outbound shipments, confirming accuracy and adherence to delivery timelines.**
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
General Manager
Taco Bell
New Braunfels
01.2022 - 05.2025
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
General Manager
Burger King
San Marcos
04.2013 - 03.2022
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Oversaw training of more than 25 team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment’s earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Windham School District
TexasSkills
- Leadership
- Decision Making
- Problem Solving
- Ability to Work in a Team
- Customer Service
- Communication
- Fast Learner
- Effective Time Management
- Adaptability
- Leadership Skills
Languages
Spanish
Professional Working
Timeline
Sortation Associate
Amazon
10.2025 - 02.2026
General Manager
Taco Bell
01.2022 - 05.2025
General Manager
Burger King
04.2013 - 03.2022
High School Diploma -
Windham School District