Juan Yang

• 1.Mainly responsible for follow up on the PO, Lead time, Shipment, RMA, CN, SO of big customer (mainly focus on the Indian AU and US markets);
• 2.Lead teams meeting with customers for factory's online audit process before release the mass production; Cooperating with RD dept. Engineer dept. and QC dept. to translate the PPAP, Familiar with PPAP document requirements and processes ;
• 3. Responsible to arrange the goods shipment , Preparing the documents for export or import by express , air and sea ;
• 4. Communicate customer complaints (mainly conveying director's opinions and QE's suggestions), translate 8D reports and hold meetings to explain to customers, analyze the root causes of customer complaints, test reports and provide solutions .

1. Responding the customer's inquiries from Alibaba, Achieved $3000 from customer's order when I worked on 3rd day ;

2. Independently develop customers on social media platforms , such as Google, INS, Facebook, etc. to attract potential customers, identify more ideal requirement and achieve order completion.
3. Assist operation person to operate the Alibaba and hold live streaming at workplace and storage warehouse.
4. Follow up on customized orders from customers, communicate with buyer about material details of products, update customer delivery dates, shipments, labels, and manage customer complaints.

1. Manage and process incoming inquiries from Alibaba&MIC , ensuring timely and professional responses to drive conversion;

2. Source potential overseas clients via Google search and social media platforms including LinkedIn, Instagram, Etsy, TikTok and Facebook;

3. Attended Guangzhou Lighting Exhibition and Hong Kong Autumn Lighting Fair, where I was responsible for presenting detailed product specifications to clients, arranging factory visits, and demonstrating the company's competitive product advantages;