Juan Zamora
Smyrna,GA
Summary
Dynamic manager with a proven track record at La Hacienda Restaurant, and others restaurants also, excelling in customer service and team leadership. Enhanced operational efficiency by streamlining inventory management, reducing waste, and fostering a culture of excellence through effective staff training. Committed to elevating customer satisfaction and driving team performance through decisive action and mentorship.
Overview
7
7
years of professional experience
Work History
Server Manager
Zama Mexican Cuisine
03.2019 - 2025
- Managed daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and service standards.
- Developed schedules to optimize staffing levels during peak business hours.
- Implemented inventory management systems to minimize waste and improve efficiency.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline communication and improve service flow.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Managed daily server backups to ensure data integrity, leading to significant reduction in data loss incidents.
- Cultivated warm relationships with regular customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Manager
La Hacienda Restaurant
03.2012 - 10.2018
- Led daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on service excellence and operational procedures.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Enhanced customer satisfaction through effective conflict resolution and feedback implementation.
Education
High School Diploma - Computer And Information Systems
Colegio Nacional, Francisco Jose De Caldas
Colombia 12.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Timeline
Server Manager
Zama Mexican Cuisine
03.2019 - 2025
Manager
La Hacienda Restaurant
03.2012 - 10.2018
High School Diploma - Computer And Information Systems
Colegio Nacional, Francisco Jose De Caldas