Juan Zapata Santiago
Gardner,MA
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
UPS
Chelmsford, MA
11.2019 - 11.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Security Officer
Innovation Security Service
Ponce, Puerto Rico
02.2018 - 12.2019
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided protection services to high-profile VIPs during public appearances.
- Ensured the safety of clients by assessing potential threats and developing security plans.
- Conducted searches of people, vehicles, and packages entering restricted areas.
Forklift Operator
Heavy Highway Infrastructure
Sanford, FL
03.2016 - 02.2018
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Kept record of daily activities such as number of items moved or handled throughout the day.
Education
GED -
Automeca Technical College
Ponce, PR12-2013
High School Diploma -
Centro San Francisco
Ponce, PR05-2011
Skills
- DOT Compliance
- Order Verification
- Quality Assurance
- Problem-Solving
- Safe Driver Training
- Defensive Driving
- Database Management
- Retail Logistics
- Heavy Lifting
- Forklift Operation
- Pre-Trip and Post-Trip Inspections
- CCTV Surveillance
- Emergency Management
- Staff Management
- Bilingual communication
- Quick Learner
Languages
Spanish
Professional
English
Professional
Certification
- Firearm License
- DOT Card
Timeline
Delivery Driver
UPS
11.2019 - 11.2023
Security Officer
Innovation Security Service
02.2018 - 12.2019
Forklift Operator
Heavy Highway Infrastructure
03.2016 - 02.2018
GED -
Automeca Technical College
High School Diploma -
Centro San Francisco