Juan Zelaya
Valrico,FL
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Proactive Fantastic attention to detail and multitasking abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Insurance Specialist
blue cross blue shield
10.2023 - 12.2023
- Submitted applications for blue cross blue shield with customer on the phone / transferred to a licensed agent tier 2 to collect quote information
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with clients.
Lab Processor
UT Health Science Center at San Antonio
09.2022 - 09.2023
- Process lab specimens, centrifuge blood specimens, aliquot specimens
Phlebotomist
UT Health San Antonio
09.2022 - 08.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Lab Processor
UT Health San Antonio
09.2022 - 08.2023
- Improved interdepartmental communication by establishing clear channels for information exchange between laboratory personnel and other healthcare professionals.
- Ensured compliance with safety regulations by conducting routine equipment maintenance and promoting a safe working environment.
- Exhibited strong problem-solving skills when faced with unexpected situations or challenges within the laboratory setting, devising effective solutions quickly.
- Demonstrated exceptional attention to detail when preparing specimens for analysis, resulting in accurate test outcomes.
- Upheld high standards of cleanliness within the laboratory, performing routine cleaning tasks and ensuring a sterile environment for accurate test results.
- Coordinated with external laboratories when outsourcing tests, ensuring timely receipt of results while maintaining open lines of communication for updates or inquiries.
- Participated in continuous education opportunities, staying up-to-date on industry advancements for improved job performance.
- Reduced turnaround time for test results by optimizing workflow and prioritizing urgent samples.
- Streamlined data entry process, minimizing errors while increasing speed and accuracy of inputting patient information.
- Enhanced lab efficiency by streamlining sample processing procedures and implementing quality control measures.
- Maintained a high level of accuracy in sample handling, ensuring proper labeling and storage to prevent crosscontamination.
- Promoted patient confidentiality by adhering strictly to HIPAA guidelines during all stages of sample handling and result reporting processes.
- Troubleshot and resolved equipment and process issues.
Phlebotomist
Center Of Advanced Wellness
01.2022 - 08.2023
- Currently working for center of advanced wellness as a phlebotomist/medical assistant/medical billing and coding depending where I am needed
- Learned how to give COVID shots, draw blood, and test patients for COVID
- Learned how to code for COVID vaccines and billing out COVID PCR and antigen testing and insurances
Medical Biller and Coder
Center For Advanced Wellness
01.2021 - 08.2022
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Medical Receptionist
Center For Advanced Wellness
01.2020 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Med/Surgery Technician
CORE Orthopaedic Medical Center
03.2016 - 10.2020
- Upheld high standards of patient confidentiality and HIPAA compliance in all aspects of surgical care documentation.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- assisted patients after surgery
- recorded vitals Q4 hours post surgery
- checked blood sugar levels and reported to nurse
- communicated with patients care team
Nurse Tech
Core
03.2016 - 03.2016
- Record vital statistics or other health information, adjust positions of patients on beds or tables, monitor patients to detect health problems
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and their families.
- Maintained patient stability by checking vital signs and weight.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Served as a reliable resource for patients, families, and fellow staff members by remaining approachable and knowledgeable about all aspects of nursing care.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Education
Certificate of Completion - Phlebotomy
Texas School of Phlebotomy
01.2021
No Degree - Medication Technician
Cna Training & Testing Center
808 B Oakfield Drive Brandon Florida05.2024
Diploma -
Academy Of Achievement
01.2021
Skills
- Venipuncture
- Finger Stick Capillary
- Order of Draw
- Maintain medical records
- Dispose of biomedical waste in accordance with standards
- Finger & Heel Sticks
- Blood Cultures
- Patient care
- Specimen collection / processing
- Phlebotomy
- Laboratory experience
- Nursing
- Vital Signs
- HIPAA
- Hospital Experience
- Caregiving
- Medical Scheduling
- Medical Office Experience
- EMR Systems
- Medical Billing
- Medical Coding
- Experience Administering Injections
- Triage
- Clerical Experience
- Medical Terminology
- Phone Etiquette
- Computer Skills
- Anatomy Knowledge
- Customer service
- Typing
- Epic
- Medical records
- Certified Phlebotomy Technician
Certification
Certified Phlebotomy Technician
- CMT - Certified Medication Technician
Assessments
- Nursing assistant skills, Proficient, 12/01/21, Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
blue cross blue shield
10.2023 - 12.2023
Phlebotomist
UT Health San Antonio
09.2022 - 08.2023
Lab Processor
UT Health San Antonio
09.2022 - 08.2023
Lab Processor
UT Health Science Center at San Antonio
09.2022 - 09.2023
Phlebotomist
Center Of Advanced Wellness
01.2022 - 08.2023
Medical Biller and Coder
Center For Advanced Wellness
01.2021 - 08.2022
Medical Receptionist
Center For Advanced Wellness
01.2020 - 01.2021
Med/Surgery Technician
CORE Orthopaedic Medical Center
03.2016 - 10.2020
Nurse Tech
Core
03.2016 - 03.2016
Medical Assistant
Certificate of Completion - Phlebotomy
Texas School of Phlebotomy
No Degree - Medication Technician
Cna Training & Testing Center
Diploma -
Academy Of Achievement