Juan Zuniga
Texas Health and Human Service Commission
BROWNSVILLE,TX
2
Languages
6
years of professional experience
Dedicated call center representative skilled in customer support, data entry, and bilingual communication. Proven ability to resolve inquiries empathetically and manage high-pressure situations.
Work History
Call Center Representative
3 Months- Conducted quality assurance reviews of calls, providing constructive feedback to enhance staff performance and accuracy.
- Collaborated with healthcare professionals to stay updated on vaccination updates, ensuring reliable communication with the public.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Call Center Representative
1 Year 10 Months- Managed high-volume inbound calls, providing accurate information regarding Covid-19 vaccination procedures.
- Assisted callers in scheduling vaccination appointments, ensuring efficient use of resources and time management.
- Educated the public on vaccine eligibility and locations, enhancing community awareness and access to services.
- Resolved customer inquiries and complaints with empathy, contributing to improved customer satisfaction ratings.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Cashier
1 Year 9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Ensured compliance with company policies and procedures during checkout operations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Retail Worker
1 Year 11 Months- Assisted customers with product inquiries, enhancing service quality and customer satisfaction.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Maintained organized merchandise displays, optimizing product visibility and accessibility for customers.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Monitored stock levels regularly, facilitating timely replenishment of merchandise on sales floor.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
No Degree - Criminal Justice
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Customer communications
Appointment scheduling
Product knowledge
Payment processing
Sales expertise
Bilingual in English/Spanish
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Call Center Representative
Texas Health and Human Service Commission
03.2023 - 06.2023Read More
Call Center Representative
California Covid-19 Vaccination Line
03.2021 - 01.2023Read More
Customer Service Cashier
Walmart
07.2019 - 04.2021Read More
Retail Worker
Sears
08.2017 - 07.2019Read More
The University of Texas Rio Grande Valley
No Degree from Criminal Justice
Read More