Summary
Overview
Work History
Education
Skills
Cellular
Timeline
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JUANA CASTILLO

Kissimmee,FL

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

23
23
years of professional experience
1997
1997
years of post-secondary education

Work History

Team Leader

Walmart
Orlando, Florida
08.2022 - 04.2025
  • Coordinated schedules to optimize workforce efficiency and coverage.
  • Monitored inventory levels and assisted with restocking items.
  • Resolved customer inquiries to enhance service satisfaction.
  • Conducted regular team meetings to communicate updates and goals.
  • Collaborated with management to uphold safety standards in the workplace.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Led team in daily operations and ensured task completion.
  • Trained new associates on company policies and procedures.

Medical Billing Specialist

Metropolitan Hospital
New York, NY
01.2022 - 01.2023
  • Developed guidelines for the proper coding/billing for 16 billing providers.
  • Collaborated with the front office staff to ensure that the proper information was received for claims processing of more than 490 patients.
  • Oversaw and ran necessary reports above 360 reports to ensure that all statuses were worked promptly and helped in any capacity necessary.

Home Care Attendant

Concept
New York, NY
01.2014 - 01.2022
  • Assisted clients with daily living activities and personal hygiene.
  • Administered medication and monitored client health conditions.
  • Provided companionship and emotional support to enhance client wellbeing.
  • Maintained a clean and safe living environment for clients.
  • Communicated effectively with families regarding client needs and care plans.
  • Documented client progress and reported changes to healthcare professionals.
  • Coordinated transportation for clients to appointments and social events.

Grounds-keeper

New York City Housing Authority
New York, NY
01.2005 - 01.2022
  • Daily maintenance of residential areas and buildings.
  • Attend relevant training and workshops regarding safety and handling materials and equipment.
  • Maintained inventory and ordered supplies.
  • Maintained grounds by mowing, trimming, and edging lawns regularly.
  • Cleared walkways and parking areas of debris and snow promptly.
  • Assisted in planting flowers, shrubs, and trees to enhance aesthetics.
  • Operated power equipment such as blowers and trimmers safely and effectively.
  • Collaborated with team members to ensure timely completion of tasks.
  • Reported maintenance needs for tools and equipment to supervisors quickly.

Driver and Delivery Representative

United Postal Service (UPS)
New York, NY
01.2002 - 01.2005
  • Operated delivery vehicles to transport packages efficiently across designated routes.
  • Maintained accurate records of deliveries and vehicle inspections daily.
  • Communicated with dispatch to receive routing instructions and updates promptly.
  • Ensured compliance with safety regulations and traffic laws during operations.
  • Assisted in training new drivers on operational procedures and safety protocols.
  • Conducted regular vehicle maintenance checks to ensure optimal performance.
  • Provided excellent customer service while delivering packages to clients' locations.
  • Delivered goods and services to customers on time and in excellent condition.

Education

Louis D Brandies High School
New York, NY

Skills

  • Leading team meetings
  • Team supervision

  • Task delegation
  • Teamwork and collaboration

Cellular

(347) 784-1752

Timeline

Team Leader

Walmart
08.2022 - 04.2025

Medical Billing Specialist

Metropolitan Hospital
01.2022 - 01.2023

Home Care Attendant

Concept
01.2014 - 01.2022

Grounds-keeper

New York City Housing Authority
01.2005 - 01.2022

Driver and Delivery Representative

United Postal Service (UPS)
01.2002 - 01.2005

Louis D Brandies High School

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