JUANA CHARLESWELL
Yonkers,New York
Summary
Experienced healthcare professional skilled in patient registration, authorization processes, and Spanish translation. Strong ability to manage tasks efficiently, and committed to delivering exceptional customer service. Seeking to leverage expertise in a new role to enhance operational efficiency and patient care.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Scheduling Coordinator
WMC - APS
03.2026 - Current
- Contact patient to schedule procedures
- Obtain prior authorization and benefit details.
- Handle incoming calls from patients and call center.
- Assist patient with medical transportation.
- Work with other departments to coordinate joint cases.
- Contact other medical office for required documents.
- Work with OR scheduling department to accommodate add on patient's.
Authorization Specialist
WMC- APS
01.2012 - 03.2026
- Obtain prior authorization for Genomic molecular, metabolic, LSD, and infusion patients and follow up pending cases
- Call insurance company or use website for insurance validation
- Contact patients to discuss prior authorization status
- Schedule Medicaid transportation for patients
- Mail test requisition forms to patients along with lab consent forms
- Place test orders and follow up on results
- Work with pharmacies to ensure deliveries of formula for metabolic patients
- Prepare referrals for specialist office
- Obtain benefit details, OOP expenses, and deductibles from insurance companies
- Initiate appeals for denied cases
- Translate for Spanish speaking patients
- Complete out of county forms for transportation approvals
- Assist with buccal swabs, and completion of paper work for all patients
- Assist with scheduling appointments
- Ensure all patient charts are prepared for visit with lab results, imaging results, etc
REGISTRATION/ SCHEDULING CLERK- RADIOLOGY
WMC Advanced Imaging
10.2007 - 12.2011
- Greet patients and provide professional service
- Register patients within minimal time
- Assist patients with completion of paperwork
- Obtain prior authorization for special procedures
- Schedule appointments
- Prepare patients for their exams
- Assist other offices when needed
- Update patient information
- Answer operator line and transfer calls accordingly
- Work with all departments for translation of Spanish speaking patients
- Assist supervisor with daily reports
- Collect copay and complete cashier deposit
- Open office in the mornings
- Cover ER Dept when needed
Education
HS Diploma -
Roosevelt HS
Yonkers, NYSkills
- Leadership
- Time management
- Multitasker
- Proficient in EMR/EHR
- Customer service
- Patient registration
- Self motivator
- Computer proficient
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Scheduling Coordinator
WMC - APS
03.2026 - Current
Authorization Specialist
WMC- APS
01.2012 - 03.2026
REGISTRATION/ SCHEDULING CLERK- RADIOLOGY
WMC Advanced Imaging
10.2007 - 12.2011
HS Diploma -
Roosevelt HS