Cassidy Behnken
Dayton,OH
Summary
Experienced with managing phlebotomy operations and team coordination. Utilizes leadership skills to ensure smooth workflow and high-quality donor care. Knowledge of Standard Operating Procedures and safety regulations essential for maintaining a productive and compliant environment.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
TD Dental
05.2024 - Current
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both patients and providers.
- Provided exceptional customer service, fostering positive relationships with both new and existing patients.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Assessed patient needs and responded to patient emails and calls.
Team Leader
Solvita Blood Center
10.2021 - 05.2024
- Considerable knowledge of donor screening and health history verification
- Experience in venipuncture site selection and performing donor blood collection
- Exceptional ability to interact with donors and coworkers in a professional and friendly manner
- Familiar with FDA regulations and proper safety rules
- Performed apheresis collections according to Standard Operating Procedure
- Supervised groups of staff to make sure that Standard Operating Procedures are being followed and making sure that staff is working effectively and professionally
- Ensuring that mobile blood drives are running smoothly and safely
Cashier Supervisor/ Money Services
Dot's Market
06.2015 - 10.2021
- Provided exceptional customer service to over 200 customers per shift
- Answered phone calls and answered customer questions via phone conversations
- Processed cash, card, and check transactions
- Cashed Payroll checks and deposited checks to online banking
- Data entry, balance safe, and set cashier till for the following day
- Supervise cashiers, which includes helping with technical issues on cash registers, sending them on breaks at scheduled times, and sending them home at the end of their shifts
Intern
Castle Mental Health Services
01.2019 - 12.2019
- Helped to lead different activities for the clients, including arts and crafts, creative writing, and different games
- Cooked breakfast and lunch for clients
- Helped guide and watch over clients during outings
Volunteer
YWCA
01.2018 - 12.2018
- Sorted Donations and chose the best quality items for the in-house thrift store
- Made sure the displays and racks were full for when clients came to pick up different items
Education
Associate of Arts - Social Work
Sinclair Community College
Dayton, Ohio05.2024
High School Diploma -
Carroll High School
Dayton, Ohio05.2017
Skills
- Customer Service
- Adaptability
- Leadership
- Effective multitasking
- Strong work ethic
- Dependable
- Phlebotomy
- Critical thinking
Timeline
Scheduling Coordinator
TD Dental
05.2024 - Current
Team Leader
Solvita Blood Center
10.2021 - 05.2024
Intern
Castle Mental Health Services
01.2019 - 12.2019
Volunteer
YWCA
01.2018 - 12.2018
Cashier Supervisor/ Money Services
Dot's Market
06.2015 - 10.2021
Associate of Arts - Social Work
Sinclair Community College
High School Diploma -
Carroll High School
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