Natalie Powell
Corpus Christi
Summary
Adept at enhancing patient and customer experiences through efficient scheduling and administrative excellence, as demonstrated during my tenure at Christus Trinity Clinic Colorectal. Skilled in EPIC and Microsoft Office, I excel in team collaboration and possess strong communication skills, significantly improving operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Scheduling Coordinator
Christus Trinity Clinic Colorectal
Corpus Christi
01.2025 - Current
- Provided reminder calls to clients prior to scheduled visits.
- Copied and faxed important information for patient and client records.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Negotiated with vendors and service providers to schedule maintenance and support services.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Entered information into system to update status reports.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Set and confirmed customer appointments.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Resolved customer complaints or answered customers' questions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operating Room Scheduler
Christus Surgical Hospital
Corpus Christi
07.2023 - 01.2025
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Created reports for administrative purposes detailing the usage of operating rooms, personnel, and supplies.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Maintained accuracy of surgical block time allocations for all physicians utilizing the ORs.
- Interviewed patients to complete case histories and intake forms.
- Arranged hospital admissions for patients as required.
- Ensured compliance with hospital policies regarding patient privacy and confidentiality.
- Participated in meetings with department heads to discuss strategies for improving OR efficiency.
- Facilitated communication between multiple departments within the hospital when coordinating complex cases involving multiple specialists.
- Located scheduling barriers and implemented appropriate solutions.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Communicated regularly with nursing staff regarding upcoming surgeries, changes in schedules, and any necessary adjustments.
- Provided support to anesthesia providers by confirming times for pre-operative assessments prior to surgery start times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Responded promptly to inquiries from patients or their families concerning scheduled operations.
- Assisted in the coordination of patient transfers from one facility to another.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Coordinated with surgeons and other medical staff to ensure accurate scheduling of procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
Senior Patient Access Representative
CHRISTUS Health Family medicine Academic Center
Corpus Christi
02.2021 - 09.2023
- Interview patients as they come into the clinic as front-line staff
- Utilize excellent customer service skills to gather needed information
- Enter patient data into the clinic electronic system
- Greet new/established patients and complete patient registrations
- Interview new patients and collect needed medical and insurance information
- Call insurance and verify coverage
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Generated reports from various databases to monitor trends in denials or underpayments due to incorrect coding or billing errors.
- Adhered to HIPAA guidelines when handling confidential information related to patient care records or financial data.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified patient's insurance coverage through online portals or by phone using payer websites and IVR systems.
- Maintained patient confidentiality while verifying insurance eligibility and benefits coverage.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Greeted patients and visitors in a professional manner, providing information and assistance as needed.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Verified demographics and insurance information to register patients in computer system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Educated patients on their financial responsibility prior to receiving treatment or services provided by the facility.
Medical Office Specialist
CPSST Driscoll Health System Pediatric Cardiology
Corpus Christi
09.2022 - 06.2023
- Interview patients as they come into the clinic as front-line staff
- Utilize excellent customer service skills to gather the needed information.
- Enter patient data into the clinic's electronic system.
- Greet new and established patients, and complete patient registrations.
- Interview new patients and collect needed medical and insurance information.
- Prepared correspondence and other documents as needed.
- Maintained confidentiality of records relating to clients' treatment
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Answered and directed incoming calls in a professional manner.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Call the insurance company and verify coverage.
Supervisor, Customer Service
Regional Transportation Authority
Corpus Christi
11.2019 - 11.2020
- Supervising about 60 Bus Operators ensuring that all safety protocols are being followed and met
- Coaching and retraining as needed, also scheduling
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies, job duties, and performance expectations.
Patient Access Representative
Driscoll Children's Hospital
Corpus Christi
09.2016 - 12.2017
- Greets patients and their caregivers and records pertinent information into a computer database
- Records insurance information and obtains pre-approval for treatment if needed
- Relays information between patients and other staff members, and provides them with updates as needed
- Prioritizes the order of care so that the most critical patients are seen first
- Keeps paper and electronic medical records, and updates these records as needed
- Provides information to insurance companies in order to assist with billing
- Assists patients during checkout, and ensures they have post-treatment instructions if required
- Refers individuals to outside agencies when unable to meet their needs
- Calculates payment information, accepts funds, and credits accounts accordingly
CSR/Store Manager
Title Max
Corpus Christi
10.2015 - 08.2017
- Process Title Loans
- Reviewing financial reports, monitoring accounts, and preparing activity reports and financial forecasts
- Investigate ways to improve profitability, and analyze markets for business opportunities, such as expansion, mergers or acquisitions, and key is Growth
Store Manager
Ace Cash Express, Inc
Houston
06.2009 - 08.2011
- Cashing checks provide customers with excellent customer service, marketing on different products we offer, processing payday advances, as well as title loans, and redepositing large amounts of cash
- Scheduling employees according to staffing needs, as well as monitor and provide feedback during monthly evaluations
- Maintain a safe and clean environment
- Meet with the District Manager daily, as well as conference calls
Patient Access Representative
Christus Spohn Hospital
Corpus Christi
10.2002 - 03.2003
- Greets patients and their caregivers and records pertinent information into a computer database
- Records insurance information and obtains pre-approval for treatment if needed
- Relays information between patients and other staff members, and provides them with updates as needed
- Prioritizes the order of care so that the most critical patients are seen first
- Keeps paper and electronic medical records, and updates these records as needed
- Provides information to insurance companies in order to assist with billing
- Assists patients during checkout, and ensures they have post-treatment instructions if required
- Refers individuals to outside agencies when unable to meet their needs
- Calculates payment information, accepts funds, and credits accounts accordingly
- Worked for 1 year and 6 months in Emergency Room
- Screened patients for eligibility for state, local and federal assistance programs.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Facilitated communication between patients, staff members, and third party payers.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified insurance coverage for services provided by the facility.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified demographics and insurance information to register patients in computer system.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Answered phones promptly in a professional manner.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Counselled patients on potential financial liabilities and payment requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Documented patient counters in hospital system and initiated follow-up actions.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Education
High School Diploma -
West Oso High School
Corpus Christi, TX05.1999
Skills
- EPIC
- Microsoft Office
- Outlook
- Cashier Duties
- Sales
- Inventory and Display
- Reception Duties
- Appointment Setup
- Payment Processing
- Management/Administrative Duties
- Supply Orders
- Office Organization
- Payroll
- Customer Service
- Employee Training
- Conflict resolution/stress management
- Multitasking/ability to thrive under pressure
- Setting/maintaining monthly budgets
- Data entry
- Insurance verification
- Customer service
- Communication skills
- Team collaboration
- Patient registration
- Appointment scheduling
- Teamwork and collaboration
- Information protection
- Telephone etiquette
- Administrative support
- Scheduling proficiency
- Patient scheduling
- Referral coordination
- Electronic medical records systems
- Scheduling
- Attention to detail
- Documentation skills
- Phone inquiries
- Administrative duties
- Office administration
- Medical terminology
- Verbal and written communication
- Schedule organization
- Customer service and support
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Professional
Timeline
Scheduling Coordinator
Christus Trinity Clinic Colorectal
01.2025 - Current
Operating Room Scheduler
Christus Surgical Hospital
07.2023 - 01.2025
Medical Office Specialist
CPSST Driscoll Health System Pediatric Cardiology
09.2022 - 06.2023
Senior Patient Access Representative
CHRISTUS Health Family medicine Academic Center
02.2021 - 09.2023
Supervisor, Customer Service
Regional Transportation Authority
11.2019 - 11.2020
Patient Access Representative
Driscoll Children's Hospital
09.2016 - 12.2017
CSR/Store Manager
Title Max
10.2015 - 08.2017
Store Manager
Ace Cash Express, Inc
06.2009 - 08.2011
Patient Access Representative
Christus Spohn Hospital
10.2002 - 03.2003
High School Diploma -
West Oso High School
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