Juana Ibarra
Brownsville
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Advance Call Center Technologies
Harlingen
03.2021 - 01.2024
- Maintained up-to-date knowledge of company products, services, and promotions.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Gathered customer feedback to suggest improvements for products and services.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Direct Care Worker
BCFS Health And Human Services
Harlingen
02.2015 - 03.2019
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Developed individual service plans in collaboration with the client, family members and other professionals.
- Adapted strategies depending on individual needs while adhering to established protocols.
- Responded promptly to emergency situations using sound judgment techniques.
- Encouraged socialization through recreational activities such as group outings and community events.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Performed basic first aid procedures when necessary.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Actively promoted positive behaviors among clients through reinforcement techniques.
Education
High School Diploma -
Rivera High School
Brownsville, TX05-2012
Skills
- Customer relationship management
- Conflict resolution
- Multichannel communication
- Feedback analysis
- Database management
- Quality assurance
- Data entry accuracy
- Emotional intelligence
- Cultural sensitivity
- Problem solving
- Database research
- Problem resolution
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Certified Personal Trainer
- Real Estate Agent
Timeline
Customer Care Representative
Advance Call Center Technologies
03.2021 - 01.2024
Direct Care Worker
BCFS Health And Human Services
02.2015 - 03.2019
High School Diploma -
Rivera High School