Juana Jaramillo
Brownsville,TX
Summary
It is my desire to become a valued member of a productive team where I will have the opportunity for advancement through my own performance and commitment.
Overview
26
26
years of professional experience
Work History
Cashier/ Duties
Burger King
Brownsville, TX
09.2000 - 02.2001
- Well-versed in maintaining an assertive awareness of the areas around the cashier's booth
- Greet customers as they arrive
- Maintain and impart knowledge of cashiering procedures
- Operate cash register and adding machine in order to manage cash for sold items
- Calculate discounts as appropriate
- Stock items when required
- Balance all transaction at the end of the day for cash reconciliation
Customer Service/Duties
Walmart
Brownsville, TX
01.2005 - 05.2006
- Greet customers as they approach with inquiries on cakes or bread.
- Calculate discounts as appropriate and keep track on removing items from floor on or before expiration date.
- Stock items when required and keep a clean and organized shelves for display.
- Baked and prepared bread and decorated cakes as needed for orders.
Customer Service: Duties
Teleperformance
Brownsville, TX
09.2010 - 09.2019
- Exceed the standards of customer service experience by maintaining a friendly and customer focused approach.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion
Customer Service/Duties
Spectrum
Brownsville, TX
09.2019 - 03.2021
- Maintaining good customer service skills and customer focused approach.
- Retain customers by looking into their benefits of having our service.
- Provided accurate and appropriate information in response to customer inquiries.
- Promote and sell cell phone service to every customer.
- Addressed customer service inquiries in a timely and accurate manner.
Customer service/Duties
Advance Call Center (ACT)
Harlingen, TX
07.2021 - 03.2025
- Provided excellent assistance to customers when reviewing bank accounts to explain the closure reason of account.
- Proceed on steeps needing to follow for the refund of funds on accounts.
- Act and communicate professionally at all times.
FME Technician/Duties
Access Solutions
03.2025 - Current
- Primary duties involve logging and inspecting tools, inspecting work zones and stopping work if safety rules break.
- Control access when entering or leaving FME zones.
- Inspect and secure tools being used to avoid foreign material being left behind or dropped into sensitive components.
Education
GED - Education
Hanna High School
Skills
- Typing 30 WPM
- Data Entry
- Bilingual
- Phone Etiquette
- Superior multitasking ability
- Ability to offer high level of customer service
- Good decision making skills
- Excellent verbal as well as written skills
- Filing
- Accounting
- Inventory keeping
- Data entry
- Excellent supervisor skills
- Self-Motivator
- Fast Learner
References
Reference upon request.
Timeline
FME Technician/Duties
Access Solutions
03.2025 - Current
Customer service/Duties
Advance Call Center (ACT)
07.2021 - 03.2025
Customer Service/Duties
Spectrum
09.2019 - 03.2021
Customer Service: Duties
Teleperformance
09.2010 - 09.2019
Customer Service/Duties
Walmart
01.2005 - 05.2006
Cashier/ Duties
Burger King
09.2000 - 02.2001
GED - Education
Hanna High School