Juana (Julie) Collado
Conroe,Texas
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
30
30
years of professional experience
Work History
Medical Laboratory Technician
Houston Methodist
01.2021 - 01.2024
- Trained and supervised new laboratory staff to improve skills in laboratory procedures
- Developed simplified process for handling cerebrospinal fluids (CSF) to processors
- Accurately process, organize, label and transport specimens for laboratory
- Support the Lab with inventory management; conduct inspections and take necessary measures to ensure operations comply with OSHA requirements
- EPIC & SOFT applications
- Recognizes problems, investigates the cause, takes remedial action, or escalates to management for follow-up
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Removed samples of materials following good practices to achieve accurate test results.
- Summarized test results and activities for management via verbal updates or written reports.
- Implemented cost-saving measures by monitoring inventory levels, reducing waste, and negotiating better supplier contracts.
- Assisted with laboratory research projects to advance knowledge and discovery in healthcare.
- Documented and verified patient information using laboratory information system.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Promoted a culture of continuous improvement by regularly reviewing and updating laboratory policies, procedures, and protocols.
- Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Covid-19 Sample Collector / Data Entry – P/T
World Back to Work
07.2021 - 12.2021
- Co-supervised COVID-19 testing sites and supported with training of new employees
- Conducted COVID-19 rapid tests, including interpreting and verifying test results
- Documented test results in the computer database, and communicated results to patients
- Provided test results updates to management, as needed
- Maintained confidentiality of all patient, clinical, and universal information/data; HIPPA compliance.
- Followed all safety procedures and regulations when operating collection truck.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Trained new team members on scripts, company services, and collection strategies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Patient Sitter / Screener
Memorial Hermann
12.2021 - 01.2023
- Screened employees, contractors and patient families for COVID-19
- Assisted with registration, and performing screening functions at patient
- Monitored security checkpoints for compliance with applicable security protocols.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Stayed up-to-date with industry trends and best practices regarding talent acquisition strategies, continuously refining screening approaches.
Certified Nurse Assistant – P/T
At Your Side Home Care
07.2021 - 01.2022
- Experience working in VITAS Hospice IPU facility providing nursing assistant level tasks, including checking and documenting patient vitals and providing appropriate care
- Collaborated in consults, patient care plan development and patient monitoring.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Streamlined inventory management for medical supplies within the facility, reducing waste and minimizing costs.
- Assisted with patient transfer and ambulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Nursing Assistant-CNA
Self Employed Services
09.1993 - 02.2017
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
Education
Bachelor Of Applied Science - Healthcare Administration
Associate Of Applied Science - Computer And Information Sciences
Skills
- Project organization
- Process improvement
- Customer service
- Hospice and palliative care
- Bilingual in Spanish
- Confidential case documentation
- MS Office
- Lab equipment maintenance
- Qualified daily living activity assistant
- Records maintenance
- Body Fluids collecting
- Supervision
- Medical laboratory procedures
- Laboratory Information Systems
- Laboratory Safety Protocols
- Quality Control Procedures
- Sterile Technique
- Biohazard Waste Disposal
- Sample Preparation
- Test Documentation
- Training and Mentoring
- Lab Testing
- Data Interpretation
- EPIC
- SOFT
- Process improvement
- Confidential case documentation
- Supervisory training
- Lab equipment maintenance
Custom
- B.S. Health Care Administration, In Progress
- A.S. Computer Programming & Operations, Borough of Manhattan Community College, New York, NY
- Phlebotomy Technician Nationally Registered Certified (NRCPT)
- Clinical Terminology, University of Pittsburgh
- Certified Nurse Aide (CNA), Texas Department of Health
- Basic Life Support (BLS), American Heart Association
Custom
- Hurricane Harvey Recovery – Supported the Army Corp of Engineer with food distribution; assisted with cleaning homes as part of recovery efforts; led collection and distribution of Zumba Fitness LLC clothing donations.
- Kicked off the 2018 and 2019 Breast Cancer Association I Go Pink 5K Run Fundraiser
- Kicked off the 2016 American Heart Association 5K Marathon Fund Raiser with fitness warm-up for over 1000 participants
- Held a number of Fitness Zumbathon to collect canned foods for the Montgomery County Food Bank
Timeline
Patient Sitter / Screener - Memorial Hermann
12.2021 - 01.2023
Covid-19 Sample Collector / Data Entry – P/T - World Back to Work
07.2021 - 12.2021
Certified Nurse Assistant – P/T - At Your Side Home Care
07.2021 - 01.2022
Medical Laboratory Technician - Houston Methodist
01.2021 - 01.2024
Nursing Assistant-CNA - Self Employed Services
09.1993 - 02.2017
SNHU - Bachelor Of Applied Science, Healthcare Administration
BMCC - Associate Of Applied Science, Computer And Information Sciences