Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Willerm Jean

Summary

A very capable and hardworking professional with a proven reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Proficient in leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in Microsoft word, Excel and a practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Laboratory Technician

Scripps Mercy Hospital Chula Vista
04.2023 - 01.2024
  • Performed analytical and technical work related to the laboratory setting in accordance to hospital policies.
  • Lead tech for training of staff and participated in departmental policy development work groups.
  • Analyzed specimen samples to help determine patient prognosis and helped provide a safe, healthful environment for patients.
  • Conducted annual inspections which help determine if the lab remained in compliance with licensing standards; and initiated appropriate actions to correct any noted violation of regulation.
  • Analyzed policies and regulations; provided licensing information to future techs, planed and organized itineraries and reports.


Laboratory Consultant/ Med Tech (Contract)

Zoetis Reference Laboratory
09.2022 - 04.2023
  • Flexible and adaptable to frequent workload changes based on organizational workload priorities
  • Coordinated and managed laboratory projects and experiments.
  • Assisted clients with troubleshooting issues related to testing methodologies and equipment use, increasing customer satisfaction.
  • Reduced turnaround times for test results by optimizing sample processing protocols, leading to improved client relations.
  • Provided telephone consultation and technical assistance to medical staff; assessed the need for meetings with licensed healthcare professionals who were experiencing compliance problems.

MLT/Research Assistant

Brown University School Of Public Health
04.2022 - 08.2022
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Conducted tests on equipment and instruments for quality.
  • Scheduled appointments with test participants over phone and through email.
  • Participated in lab meetings and project presentations.
  • Developed new protocols and improved existing laboratory processes.

Medical Laboratory Technician

South County Hospital
07.2021 - 08.2022
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Documented and verified patient information using laboratory information system.

Interpretation Scientist

Dominion Diagnostics
08.2017 - 07.2021
  • Streamlined lab workflows by implementing Lean Six Sigma principles, reducing waste while maintaining high-quality outcomes.
  • Trained staff members on proper laboratory procedures, fostering a culture of safety within the workplace environment.
  • Trained new employees on areas of technical expertise and compliance issues relevant to lab setting.
  • Followed strict safety protocols, protecting staff and assets while carrying out technical procedures and research protocols.
  • Contributed valuable insights during project planning meetings by presenting research findings and proposing innovative solutions to scientific challenges.

Laboratory Quality Assurance Assistant

Naval Health Clinic New England
07.2016 - 04.2017
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Assisted laboratory staff in developing, building, and testing prototypes and products.
  • Evaluated employee performance and equipment organization to assess and improve lab operations.
  • Performed root cause analysis on recurring defects discovered during inspections, helping identify patterns that could be addressed proactively at the source.
  • Mapped process workflows to enhance understanding of procedures.

Hospital Corpsman Third Class

Naval Branch Health Clinic Groton
03.2013 - 07.2016
  • Assessed medical conditions of patients in pre-hospital settings.
  • Demonstrated adaptability during deployments or field exercises, providing essential medical support under challenging conditions.
  • Helped with preparation of medical equipment and supplies for use in hospital procedures.
  • Educated staff and public on emergency medical services.
  • Contributed to the improvement of clinic procedures, resulting in increased efficiency and quality of care.

Education

Bachelor of Science - Professional Development & Advanced Patient Care

Grand Canyon University
Phoenix, AZ
11.2020

Associate of Science - Health Studies

George Washington University, The
Washington, DC
01.2015

Skills

  • Policy and procedure adherence
  • Analytical reasoning
  • MS Office
  • Project organization
  • Operational improvement
  • Problem resolution
  • Supervision
  • Relationship development
  • Process improvement

Certification

  • MLT - Medical Laboratory Technician (ASCP) Certification
  • CITI Program: Group 1: Social-Behavioral-Educational Researchers and Key Personnel Certification
  • CITI Program: GCP- Social and Behavioral Research Best Practices for Clinical Research Certification



Timeline

Medical Laboratory Technician

Scripps Mercy Hospital Chula Vista
04.2023 - 01.2024

Laboratory Consultant/ Med Tech (Contract)

Zoetis Reference Laboratory
09.2022 - 04.2023

MLT/Research Assistant

Brown University School Of Public Health
04.2022 - 08.2022

Medical Laboratory Technician

South County Hospital
07.2021 - 08.2022

Interpretation Scientist

Dominion Diagnostics
08.2017 - 07.2021

Laboratory Quality Assurance Assistant

Naval Health Clinic New England
07.2016 - 04.2017

Hospital Corpsman Third Class

Naval Branch Health Clinic Groton
03.2013 - 07.2016

Bachelor of Science - Professional Development & Advanced Patient Care

Grand Canyon University

Associate of Science - Health Studies

George Washington University, The

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