Gloria Guevara
Irving,TX
Summary
Highly experienced Spanish Interpreter with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Always pursuing additional linguistic and cultural learning opportunities.
Overview
11
11
years of professional experience
Work History
Interpreter
Language Line Solutions
10.2023 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Streamlined business negotiations by offering precise interpretation services for international partners.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Assisted in the successful completion of various business projects by providing language support during meetings and presentations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Loan Officer Assistant
American Pacific Mortgage Corporation
11.2021 - 10.2023
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Interpreted conversations between foreign language-speaking clients and others.
Loan Officer Assistant
Prosperity Bank
11.2016 - 11.2021
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Communicated with customers daily to request information and complete paperwork.
- Provided language translation and customer service skills to clients in mortgage lending business sectors.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Provided language translation and customer service skills to clients in mortgage lending business sectors.
Loan Processor
International City Mortgage
02.2015 - 11.2015
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Handled any conditions sent from underwriting departments.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Loan Processor
First Choice Loan Services Inc.
01.2014 - 01.2015
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
Education
Bachelor of Science - Business Management
University of Phoenix
Dallas TxSkills
- Legal Documentation
- Product Knowledge
- Loan Records Filing and Maintenance
- Customer Inquiries
- Critical Thinking
- Regional Dialects
- Customer Satisfaction
- Effective Communication
- Translation Preparation
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
Timeline
Interpreter
Language Line Solutions
10.2023 - Current
Loan Officer Assistant
American Pacific Mortgage Corporation
11.2021 - 10.2023
Loan Officer Assistant
Prosperity Bank
11.2016 - 11.2021
Loan Processor
International City Mortgage
02.2015 - 11.2015
Loan Processor
First Choice Loan Services Inc.
01.2014 - 01.2015
Bachelor of Science - Business Management
University of Phoenix
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