JUANA LOPEZ
DONNA ,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Skilled Pharmacy Technician offering Number years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Pharmacy Technician
Mario’s Rx Pharmacy
Pharr, TX
11.2014 - 11.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Pharmacy Technician
LifeChek
Donna, TX
10.2013 - 11.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Technician Trainee
Expressway Pharmacy
Donna, TX
01.2008 - 09.2013
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- + Edit or add your own
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
Donna High School
Donna, TX05.1999
Skills
- Answering and Routing Calls
- Cash Register Operations
- Prioritization and Organization
- Prescription Filling and Labeling
- Data Entry
- Verbal and Written Communication
- Equipment Cleaning and Maintenance
- Customer Service
- Prescription Order Verification
- Cleaning and Sanitizing
- Payment Processing
- Medication Storage and Labeling
- Prescription Refill Fulfillment
- Wholesale Ordering
- Insurance Claim Processing Software
- Item Pricing
- Microsoft Office
- Resolving Complaints
- Mathematical Reasoning
- HIPAA Compliance
- Medical Insurance Claims Processing
- Medication and Equipment Invoicing
- FDA Drug Safety Guidelines
- Regulatory Compliance
- Patient Profile Setup
- Recordkeeping and Documentation
- Inventory Tracking
- Attention to Detail
- Prescription Pricing
- Dispensing Medications
- Inventory Management
- Medication Documentation
- Detail-Oriented
- Safety Protocols and Risk Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Mario’s Rx Pharmacy
11.2014 - 11.2020
Pharmacy Technician
LifeChek
10.2013 - 11.2014
Pharmacy Technician Trainee
Expressway Pharmacy
01.2008 - 09.2013
High School Diploma -
Donna High School