Juana Mendez
Los Angeles,CA
Summary
Reliable Gas Station Team Member with practical experience in delivering high-quality customer service and operating POS systems accurately. Possess strong ability to maintain clean and safe working environment, replenish fuel and store supplies efficiently, while complying with safety regulations. Committed to driving sales through excellent customer interaction and promoting loyalty programs effectively. Have made significant contributions in improving overall station efficiency at previous workplaces.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Security
Experienced with overseeing personnel security processes, ensuring compliance and integrity. Utilizes leadership skills to manage teams effectively and maintain high-security standards. Track record of analytical problem-solving and strong communication abilities in security operations.
Overview
8
8
years of professional experience
Work History
Security
INT Express
Vernon, CA
03.2023 - 06.2025
- Enhanced lobby security by implementing strict visitor management procedures.
- Enhanced security measures by implementing new protocols and procedures.
- Monitored gate areas and addressed security situations with management.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Enhanced warehouse security by conducting thorough closing procedures and ensuring all entrances were properly secured.
Gas Station Team Member
Chevron / mobile
Torrance, California
08.2019 - 02.2023
- Greeted customers with a friendly attitude and provided assistance as needed.
- Verified customer identification for restricted items, such as alcohol or cigarettes.
- Stocked shelves with merchandise, rotated products, and removed expired items from the shelves.
- Operated cash register to process payments from customers.
- Performed general maintenance duties around the store, such as cleaning bathrooms and sweeping floors.
- Assisted in ordering inventory when necessary.
- Organized storage areas to ensure efficient stocking of products.
- Maintained cleanliness of work area throughout shift by wiping down counters, mopping floors.
- Processed returns and exchanges according to company policy.
- Completed end-of-shift reports detailing sales transactions and other activities during the shift.
- Resolved customer complaints in a professional manner.
- Adhered to company guidelines regarding payment processing methods and fraud prevention techniques.
- Participated in weekly team meetings to discuss new initiatives or strategies for improvement.
- Assisted management with training new employees on store policies, procedures, and operations.
- Replenished supplies such as napkins, cups, lighters., in preparation for busy periods.
- Followed opening and closing procedures according to established protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
Apparel Team Lead
Saint George , UT
07.2017 - 08.2019
- Monitored the performance of all apparel associates, including coaching and training.
- Developed a daily plan for the apparel department to ensure objectives were met efficiently.
- Maintained accurate inventory records and conducted regular stock counts.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Assigned tasks to staff members based on their strengths and abilities.
- Organized promotional displays according to corporate guidelines.
- Trained new employees in store operations, customer service techniques, and product knowledge.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Checked store displays to maintain correct amount of merchandise.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
West Adam
Los Angeles, CA06-2011
Skills
Quality control measures
Safety protocol knowledge
POS System Operation
Professional Appearance
Stocking and Replenishment
Organizational abilities
Effective communication abilities
Cash handling expertise
Store operations
Employee Training
Customer Service
Payment Processing
Drawer balancing
Cash Handling
Inventory Stocking
Customer Assistance
Cash Register Operations
Cooperative Attitude
Professionalism
Credit and cash transactions
Self Motivation
Returns and exchanges
ID Verification
Sales Promotions
Store merchandise stocking
Liquor Law Compliance
Attention to Detail
Cleaning and sanitizing
Report writing
Incident reporting
Security guard license
General security
CCTV monitoring
Surveillance
Complex Problem-solving
FLUENT IN LANGUAGE
Conflict resolution techniques
Visitor tracking
Arrest procedures
ID verification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security
INT Express
03.2023 - 06.2025
Gas Station Team Member
Chevron / mobile
08.2019 - 02.2023
Apparel Team Lead
07.2017 - 08.2019
High School Diploma -
West Adam