Juana Pedro
Los Angeles,CA
Summary
Dynamic barista and keyholder at Blu Jam Cafe, recognized for exceptional customer service and attention to detail. Expertly trained new staff while enhancing workflow efficiency during peak hours. Proven problem-solver, adept at handling customer complaints and fostering loyalty through a welcoming atmosphere. Committed to maintaining high standards of cleanliness and organization.
Overview
8
8
years of professional experience
Work History
Barista/keyholder
Blu Jam Cafe
12.2017 - Current
- Prepared and served beverages, ensuring quality and consistency in every order.
- Operated espresso machines and brewing equipment with precision and care.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of workstations to meet health standards.
- Collaborated with team members to streamline workflow during peak hours.
- Trained new baristas on beverage preparation techniques and customer service practices.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
No Degree -
LACC College
Los Angeles, CASkills
Team player
Timeline
Barista/keyholder
Blu Jam Cafe
12.2017 - Current
No Degree -
LACC College