Juana Ramos
Lehigh Acres
Summary
Detail-oriented professional with expertise in customer service and client assessments. Known for strong communication and problem-solving skills, contributing to enhanced client relationships and satisfaction. Committed to delivering personalized support and improving service processes.
Overview
13
13
years of professional experience
Work History
Cares Assesor
Department Of Elder Affairs
11.2025 - Current
- Conducted comprehensive assessments of client needs to determine eligibility for services.
- Interviewed applicants to explain the laws, rights, and responsibilities, ensuring accurate information is gathered.
- Facilitated communication between clients, families, and service providers to enhance support services.
- Analyzed, adjudicated, and authorized initial or post-entitlement claims for benefits.
Costumer Service Specialist
CVS Pharmacy
03.2022 - 11.2025
- Assisted customers in resolving inquiries and issues through efficient communication.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled order processing and tracking, ensuring timely fulfillment of requests.
- Collaborated with team members to streamline service processes and improve response times.
Costumer Service Specialist
Dealer Services Network
07.2021 - 03.2022
- Documented customer interactions accurately for future reference and quality assurance.
- Utilized CRM software to manage customer data and track service performance metrics.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Food Service Worker
White Plains Hospital Center
05.2016 - 07.2021
- Collaborated with team members to enhance workflow and service delivery.
- Monitored food quality and presentation to meet customer satisfaction standards.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
Life Insurance Sales Agent
Primerica
12.2012 - 05.2016
- Developed customized life insurance solutions based on client needs and financial goals.
- Resolved complex, contested, or sensitive issues regarding eligibility or payments.
- Conducted regular follow-ups with clients to assess satisfaction and address concerns proactively.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
MBA - Business Management
Universidad Alcala De Henares
Spain01-2008
Bachelor of Science - Marketing
Universidad Autonoma De Santo Domingo
The Dominican Republic 01-2005
Certificate of Technical Studies - Computer And Information Systems
Center of Technology Universal
The Dominican Republic 01-2001
High School Diploma -
Nuestra Senora Del Perpetuo Socorro
The Dominican Republic 01-2000
Skills
- Interpersonal communication
- Customer relationship management
- Problem-solving abilities
- Work with diverse Population
Timeline
Cares Assesor
Department Of Elder Affairs
11.2025 - Current
Costumer Service Specialist
CVS Pharmacy
03.2022 - 11.2025
Costumer Service Specialist
Dealer Services Network
07.2021 - 03.2022
Food Service Worker
White Plains Hospital Center
05.2016 - 07.2021
Life Insurance Sales Agent
Primerica
12.2012 - 05.2016
MBA - Business Management
Universidad Alcala De Henares
Bachelor of Science - Marketing
Universidad Autonoma De Santo Domingo
Certificate of Technical Studies - Computer And Information Systems
Center of Technology Universal
High School Diploma -
Nuestra Senora Del Perpetuo Socorro