Oumou Samake
Noblesville,IN
Summary
Multilingual Customer Service Professional with experience in working with a variety of corporations. Has the ability to establish rapport with diverse groups. Innovative and solution oriented with a sincere passion for assisting with improving the lives of others.
Overview
10
10
years of professional experience
Work History
Cares Eligibility Specialist EAP
John Boner Neighborhood Centers
Indianapolis, IN
11.2019 - Current
- Conduct client assessments to determine energy assistance program eligibility
- Accurately enter all necessary information from applications into the required data system
Cashier/Customer Service
Walmart Supercenter
Indianapolis, IN
06.2017 - 06.2018
- Answered customers' questions, and provided information on procedures or policies
- Assisted customers by providing information and resolving their complaint
Volunteer Administrative Support
Amani Family Services
Fort Wayne, IN
02.2017 - 07.2017
Social and Professional Project Manager
Association Femmes Dignes
Paris, France
02.2015 - 11.2015
- Provided job search assistance and coordinated community resource workshops
- Implemented fundraising campaigns
Assistant Project Manager ESS
Association ESI
Noisy le Sec, France
03.2014 - 07.2014
- Kept records or prepared reports for owner or management concerning visits with clients
- Interviewed individuals or family members to compile information on social, educational
Assistant Human Resources
Crit
Paris, France
07.2013 - 09.2013
- Managed company’s applicant tracking system to record job applications and manage the hiring process
- Scheduled interviews conducted drug screenings and created employee badges
Education
Master of Business Administration -
University of Southern Indiana Evansville
05.2021
Certification Medical Office Administration -
New Horizons Computer Learning Center, National des Arts et Métiers
10.2019
Master of Science - Social Administration
12.2014
Bachelor of Arts - Communication
European Communication School
06.2012
Skills
- Microsoft Office
- Problem solving
- Team work
- Interpersonal communication
- Detail oriented
- Adaptable
- Multi-tasking
- Coordination
Languages
Timeline
Cares Eligibility Specialist EAP
John Boner Neighborhood Centers
11.2019 - Current
Cashier/Customer Service
Walmart Supercenter
06.2017 - 06.2018
Volunteer Administrative Support
Amani Family Services
02.2017 - 07.2017
Social and Professional Project Manager
Association Femmes Dignes
02.2015 - 11.2015
Assistant Project Manager ESS
Association ESI
03.2014 - 07.2014
Assistant Human Resources
Crit
07.2013 - 09.2013
Master of Business Administration -
University of Southern Indiana Evansville
Certification Medical Office Administration -
New Horizons Computer Learning Center, National des Arts et Métiers
Master of Science - Social Administration
Bachelor of Arts - Communication
European Communication School
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