Juan A Rodríguez
Indianapolis,IN
Summary
Dynamic operations leader with a proven track record at Ngroup, specializing in human resources training and creative problem solving. Expert in developing tailored training programs that enhance team performance and operational efficiency. Strong leadership and organizational skills foster a culture of continuous learning, driving employee engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Master Trainner
Ngroup
Indianapolis, IN
05.2024 - 05.2025
- Designed and delivered comprehensive training programs to enhance team performance and skill development.
- Led workshops to improve operational efficiency and foster a culture of continuous learning.
- Developed training materials and resources tailored to diverse learning styles and departmental needs.
- Assessed training effectiveness through evaluations, adjusting strategies based on participant feedback.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Recruited, trained and mentored new instructors.
Account Manager
Accurate Personnel
Indianapolis, IN
07.2020 - 05.2024
- Managed client accounts, ensuring timely communication and satisfaction with services provided.
- Developed and maintained strong relationships with clients to foster loyalty and repeat business.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations.
- Analyzed account performance data to identify opportunities for upselling additional services.
- Trained junior team members on best practices for account handling and customer service techniques.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Owner
Hy Cite Enterprises
Indianápolis, IN
02.2016 - 04.2020
- Oversaw daily operations, ensuring service quality and customer satisfaction.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and mentored staff, fostering a collaborative work environment.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established relationships with vendors, negotiating favorable terms for supplies.
Education
No Degree -
Universidad De Guadalajara
Guadalajara, Jalisco MexicoSkills
- Human resources training
- Creative problem solving
- Safety training
- Microsoft office
- Excellent knowledge of OSHA safety regulations
- Self confident, motivated, strong leadership and organizational skills
- MS office
- Forklift experience (sit, reach, OP, clamp, Turret)
Timeline
Operations Master Trainner
Ngroup
05.2024 - 05.2025
Account Manager
Accurate Personnel
07.2020 - 05.2024
Owner
Hy Cite Enterprises
02.2016 - 04.2020
No Degree -
Universidad De Guadalajara