Juana Wright
Miami,FL
Summary
Dynamic and dedicated professional with extensive experience at Mandarin Oriental, excelling in customer service and teamwork. Recognized for maintaining a clean and organized environment while enhancing guest satisfaction. Proficient in safe food handling and committed to fostering a positive atmosphere, ensuring memorable dining experiences for all patrons.
Overview
14
14
years of professional experience
Work History
Server Assistant
Mandarin Oriental
12.2023 - 05.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Buffet Attendant
Mandarin Oriental
09.2019 - 12.2023
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Promoted a welcoming atmosphere, promptly addressing guest inquiries or concerns during meal services.
- Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
- Contributed to positive dining experiences by greeting guests with a friendly demeanor and assisting with their needs.
Barista
Mandarin Oriental
10.2017 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Busser
Mandarin Oriental
12.2010 - 10.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Santa Sofia
Lima, PeruSkills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Safe food handling
- Customer service
- Responsible and trustworthy
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Server Assistant
Mandarin Oriental
12.2023 - 05.2025
Buffet Attendant
Mandarin Oriental
09.2019 - 12.2023
Barista
Mandarin Oriental
10.2017 - 09.2019
Busser
Mandarin Oriental
12.2010 - 10.2017
Santa Sofia
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