Juana Elena Maldonado
Hillsboro,OR
Summary
Dynamic Store Manager with a proven track record at Jack in the Box, excelling in operational budgeting and personnel development. Enhanced customer satisfaction through effective coaching and problem-solving, while managing inventory controls and reducing shrinkage. Committed to fostering team collaboration and achieving sales goals in fast-paced environments.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Store Manager
Jack in the Box
04.2023 - 06.2025
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Manager's Assistant
McDonald's
05.2018 - 04.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
After School Program Supervisor
City Of Hillsboro Parks And Recreation
08.2008 - 05.2018
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Maintained confidentiality of records by using appropriate data security methods.
- Created fun, age-appropriate activities for school-age children.
- Implemented student safety measures across program to minimize accidents.
- Managed behavioral issues and used positive behavior strategies for groups of up to [Number] students.
- Supervised up to [Number] students during outdoor exercise periods, monitoring group, and individual safety.
- Selected nutritious snacks and educational toys for students.
- Communicated with parents to encourage active parental participation in education.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Developed and coordinated after-school programs and activities.
- Managed budgets and resources for educational programs.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Verified student grades, attendance and schedules.
- Collaborated with administration staff to develop functional budgets within allocated funds.
Education
Associate of Arts - Accounting And Finance
PCC
Hillsboro, OR01-2004
Skills
- Hourly shift management
- Operational budgeting
- Personnel development
- Promotional planning
- Operations management
- Flexible schedule
- Performance reviews
- Problem-solving
- Bank and safe deposits
- Expense tracking
- Retail merchandise quality standards
- Retail inventory management
- Customer relations
- Store opening and closing procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Jack in the Box
04.2023 - 06.2025
Manager's Assistant
McDonald's
05.2018 - 04.2023
After School Program Supervisor
City Of Hillsboro Parks And Recreation
08.2008 - 05.2018
Associate of Arts - Accounting And Finance
PCC
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