Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Andres Osma Solano

Bremerton,WA

Summary

Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Warehouse Worker

PPR INDUSTRIES
05.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Restaurant Waiter

Coco's Mariscos & Bar
04.2023 - 11.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Customer Services Officer

Claro Telecomunicaciones
02.2018 - 12.2022
  • Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Increased customer loyalty through personalized interactions, building rapport with clients.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

No Degree - Accounting And Business Management

Interamericana De Educacion Superior
Bucaramanga, COL
05.2001 -

Skills

  • Loading and unloading
  • Material Handling
  • Warehouse Operations
  • Shipping and receiving
  • Picking and Packing
  • Packaging and Labeling
  • Storage Organization
  • Warehouse Logistics
  • Warehouse Organization
  • Inventory Tracking
  • Cleaning and Organizing
  • Self-Motivated and Disciplined

Timeline

Warehouse Worker

PPR INDUSTRIES
05.2023 - Current

Restaurant Waiter

Coco's Mariscos & Bar
04.2023 - 11.2023

Customer Services Officer

Claro Telecomunicaciones
02.2018 - 12.2022

No Degree - Accounting And Business Management

Interamericana De Educacion Superior
05.2001 -

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Juan Andres Osma Solano