Juan Angel Rojas
Tucson,AZ
Summary
Dedicated customer service professional with strong problem-solving skills and a focus on complaint resolution. Demonstrates excellent active listening and communication abilities, ensuring customer satisfaction and loyalty. Committed to maintaining efficient operations and enhancing team collaboration.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service
Sun Tran
Tucson, AZ
03.2019 - 08.2024
- Handled problems and complaints from customers, visitors, and clients, enhancing overall customer satisfaction.
- Referred unresolved customer grievances to designated departments, facilitating timely resolution.
- Provided route and schedule information over the phone, ensuring customers received accurate travel details.
- Provide current information on routes, programs, special events, policies and related information.
- Performed clerical tasks including filing, data entry, and document preparation, from answering the phone and typing documents
Caregiver
CPES
Tucson, AZ
02.2018 - 02.2019
- Transported clients to appointments and outings, ensuring timely arrival and enhancing social engagement
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Instruct or advise clients on issues, such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Maintained detailed records of client progress and services, effectively communicating changes in client condition to manager
Customer Service Representative (CSR)
Circle K
Tucson, AZ
08.2016 - 02.2018
- Welcomed customers entering store to create a friendly shopping atmosphere
- Answered customer questions and provided information on procedures and policies to enhance customer understanding
- Issued receipts, refunds, credits, or change to ensure accurate transactions and maintain customer satisfaction
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
Cafe Server
Dennys
Tucson, AZ
05.2016 - 08.2016
- Engaged with patrons to assess satisfaction with food and service, respond to complaints, and foster a welcoming atmosphere
- Coordinated with kitchen staff, management, and serving staff to ensure dining details were handled properly and customer concerns were addressed
- Presented menus to guests, facilitating informed dining choices
- Greet guests and seat them at tables or in waiting areas
- Prepared to-go orders accurately for customers
Education
High School Diploma or Equivalent - General Studies
Douglas High School
Douglas, AZSkills
- In-person customer service
- Sales and customer service
- Customer service excellence
- Complaint resolution
- Troubleshooting complaints
- Problem solving
- Data entry
- Active listening
- Relationship management
Languages
Spanish
Professional
Timeline
Customer Service
Sun Tran
03.2019 - 08.2024
Caregiver
CPES
02.2018 - 02.2019
Customer Service Representative (CSR)
Circle K
08.2016 - 02.2018
Cafe Server
Dennys
05.2016 - 08.2016
High School Diploma or Equivalent - General Studies
Douglas High School