Juana Paula Munoz Carrasco
Case Manager
Bronx,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively.
Overview
3
3
years of professional experience
Work History
Case Planner
Children’s Aid Society
Bronx, NY
10.2023 - Current
- Providing general case management services, including crisis response services
- Maintaining written case records and progress notes
- Connecting children and families with community and agency treatment resources
- Performing intake functions
- Working with a team of professionals, including social workers, education specialists, socio-therapists, and therapists
- Conducting case reviews to identify people and connections to engage in the recruitment process
- Working collaboratively with the Psychiatrist to implement the patient’s treatment plan
- Requesting relevant evaluations and treatment summaries from courts, schools, medical, and other service providers
- Meeting with children, teens, or adults at least once a month to prepare them for permanency and involve them in recruitment planning
- Producing reports and paperwork for agency, state, and city accountability
- Carrying a caseload of at least 12 clients.
Case Associate
The Jewish Board of Family and Children’s Services
Bronx, NY
02.2023 - 09.2023
- Evaluating and assessing independent living skills and supporting residents in meeting individual goals
- Advocating on behalf of residents with other service providers
- Holding a caseload, practicing person-centered and collaborative service planning with residents
- Ensuring service plans are completed and signed by residents according to regulatory guidelines and standards
- Conducting Home Visits and apartment walkthrough to assess the family's needs and child safety
- Managing cases for patients in health care, mental health care, or social services settings
- Providing all necessary notes such as progress notes, risk assessments, and other paperwork as required.
Program Assistant
The Jewish Board of Family and Children’s Services
Bronx, NY
08.2022 - 02.2023
- Meeting with landlord or management agency representatives at respective units during apartment assessments and repairs
- Completing home visits and apartment walkthrough
- Establishing and maintaining relationships with Real Estate Department and Facilities Department staff
- Notifying program staff of issues or concerns with apartments or clients
- Participating in training
- Reporting and tracking repairs completed in apartment units.
Clerk/Cashier
Flynn O’Hara Uniforms, Inc.
New York, NY
07.2018 - 09.2023
- Serving over 50 customers daily and providing excellent customer service
- Proactively acknowledging and directing customers to appropriate personnel
- Serving as a translator for Spanish-speaking customers
- Operating silkscreen machine and handling cash, credit, and debit transactions.
Security Guard
Montefiore Medical Center/Vaccination Program
Bronx, NY
08.2021 - 04.2022
- Providing information to visitors about facilities and regulations
- Detecting, apprehending, and reporting law violators to the NYC Police Department
- Investigating and making reports of violations, crimes, complaints, incidents, and accidents
- Keeping informed of changes in rules and regulations
- Serving as a translator for Spanish-speaking customers.
Education
Master (MCJ) Degree in Criminal Justice (Concentration in Human Services) -
Monroe College
Bronx, NY12.2022
Bachelor (BS) Degree in Human Services (Minor in Psychology) -
Monroe College
Bronx, NY04.2021
Associate (AS) Degree in Human Services -
Monroe College
Bronx, NY04.2020
Skills
- Service planning
- Effective Communication
- Goal Setting
- Teamwork and Collaboration
- Multitasking
- Professionalism
- Child Advocacy
- Organizational Skills
- Therapeutic Intervention
- Home visits
- Crisis Intervention
- Time Management
- Problem-Solving
Computer Skills
- Outlook
- Microsoft Word
- PowerPoint
- Excel
- Microsoft Teams
Language Skills
Fluent in Spanish and English.
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balancePaid time offPaid sick leaveWork from home optionFlexible work hoursCompany CultureHealthcare benefitsTimeline
Case Planner
Children’s Aid Society
10.2023 - Current
Case Associate
The Jewish Board of Family and Children’s Services
02.2023 - 09.2023
Program Assistant
The Jewish Board of Family and Children’s Services
08.2022 - 02.2023
Security Guard
Montefiore Medical Center/Vaccination Program
08.2021 - 04.2022
Clerk/Cashier
Flynn O’Hara Uniforms, Inc.
07.2018 - 09.2023
Master (MCJ) Degree in Criminal Justice (Concentration in Human Services) -
Monroe College
Bachelor (BS) Degree in Human Services (Minor in Psychology) -
Monroe College
Associate (AS) Degree in Human Services -
Monroe College
Similar Profiles
Alexa GiorgiAlexa Giorgi
Respite at Sarnia-Lambton Children’s Aid SocietyRespite at Sarnia-Lambton Children’s Aid Society
Matthew GlassMatthew Glass
Child Protection Worker at Children’s Aid Society Of SudburyChild Protection Worker at Children’s Aid Society Of Sudbury
Jessica MichaudJessica Michaud
Child Protection Worker at Children’s Aid Society Of SDGChild Protection Worker at Children’s Aid Society Of SDG