Nish-Hoa Mullings
Canton,CT
Summary
Experienced healthcare professional with years of experience in patient service roles. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and contribute effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Planner
Astor Services Prevention Program
12.2024 - Current
- Provide in-home counseling services to families in need of support in developing skills and competencies that promote permanency in their home.
- Provide change focused interventions with families to improve parental functioning, address life stressors, and improve overall familial functioning.
- Monitor the progress of clients by tracking outcomes, adjusting care plans as needed, and providing feedback to clients and team members. Engage in regular team meetings to review cases, share updates, and provide input on case management strategies.
- Educate clients and families about available resources and services, empowering them to take an active role in their well-being.
- Maintain accurate and up-to-date case files, including documentation of assessments, service plans, and client progress reports.
Student Shadower
Teleshadowing
06.2021 - Current
- Observe physicians in diverse specialties to acquire clinical knowledge and understanding of global healthcare practices.
- Gain insight into the nuances of medical fields and patient care through direct virtual engagement with healthcare professionals.
Virtual Health Ambassador- Group Co-moderator
Mentoring in Medicine
07.2020 - Current
- Assisted in research on the impact of COVID-19 on students’ mental health, contributing to the creation of a relevant research topic.
- Administer surveys to gather data from students, ensuring comprehensive input for analysis.
- Analyze survey results to determine the effects of the pandemic on student well-being, aiding in the understanding of its psychological ramifications.
Intern
Jamaica Hospital Medical Center
07.2023 - 11.2024
- Maintain adequate levels of Personal Protective Equipment (PPE) to ensure the surgical unit operates efficiently and in compliance with safety protocols.
- Provide timely assistance to patients in response to call bells, following specific instructions from their assigned nurses to support patient care.
- Perform clerical tasks within the Women, Infants, and Children (WIC) Department, including managing incoming phone calls and recording messages, enhancing departmental communication and service.
- Attend informational workshops with doctors from different specialties within the hospital.
Intern
District Office of Assembly Member Al Taylor
06.2023 - 08.2023
- Responded to constituent inquiries via telephone, ensuring timely and accurate communication of information.
- Conducted research and performed data entry and filing, supporting the office's administrative functions.
- Created informational brochures on housing and food pantry resources, enhancing constituents’ access to essential services.
Camp Counselor
Mosholu Montefiore Community Center
06.2021 - 08.2021
- Led and supervised campers from K-6 grade ensuring their safety and well-being in a structured environment.
- Facilitated daily recreational and educational activities including arts and craft, reading, math and team-building exercises.
- Resolved conflicts daily and addressed behavioral issues with compassion and professionalism while maintaining a positive and inclusive camping environment.
Software Engineer Intern
Teladoc Health
01.2021 - 01.2021
- Utilized WebSDK and Markdown to enhance software functionalities, contributing to project advancements within a corporate environment.
- Utilized GitHub and Jira for version control and issue tracking, supporting team collaboration and project management.
Education
Certified Phlebotomist/EKG Technician -
ABC Training Center
Bronx, NY02.2024
Bachelor of Science - Health Science
City University of New York, CUNY, York College
Jamaica, NY08-2023
High School Diploma - undefined
Bronx Health Science High School
Bronx, NY06.2019
Skills
- Proficiency with Microsoft Office
- Time management
- Data Entry
- Medical Terminology
- Individualized service planning
- Client assessment proficiency
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Client documentation
- Client advocacy
- Motivational interviewing
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
Timeline
Case Planner
Astor Services Prevention Program
12.2024 - Current
Intern
Jamaica Hospital Medical Center
07.2023 - 11.2024
Intern
District Office of Assembly Member Al Taylor
06.2023 - 08.2023
Student Shadower
Teleshadowing
06.2021 - Current
Camp Counselor
Mosholu Montefiore Community Center
06.2021 - 08.2021
Software Engineer Intern
Teladoc Health
01.2021 - 01.2021
Virtual Health Ambassador- Group Co-moderator
Mentoring in Medicine
07.2020 - Current
High School Diploma - undefined
Bronx Health Science High School
Certified Phlebotomist/EKG Technician -
ABC Training Center
Bachelor of Science - Health Science
City University of New York, CUNY, York College
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