Ashana-Twain Williamson
Baldwin,NY
Summary
Organized and dependable candidate with a comprehensive background in Behavioral and Social services that is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals as well as strong interpersonal, organizational and computer skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Planner
Harlem Dowling- West Side Center
Jamaica, NY
09.2021 - Current
- Maintained accurate documentation, ensuring compliance with agency policies and legal requirements.
- Monitored program effectiveness through data collection and analysis, contributing insights toward continuous improvement efforts within the organization.
- Enhanced client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Patient Access Representative
North Shore University Hospital
Manhasset, NY
09.2019 - 07.2021
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new hires on department procedures, policies, and software systems.
Teacher's Assistant
Creative Beginnings Early Learning School
Queens, NY
06.2016 - 05.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Enhanced student engagement by creating interactive learning activities.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
Program Manager/Internship Student
Catherine Street Community Center
Poughkeepsie, NY
08.2015 - 12.2015
- Conducted monthly statistical reports including services provided, families serviced and demographics.
- Assisted with the organization of the Family Community Engagement Department Training Manual.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Education
Bachelor of Science - Behavioral Sciences
Mercy College
Dobbs Ferry, NY05.2019
Associate of Science - Human Services
Dutchess Community College
Poughkeepsie, NY05.2016
High School Diploma -
St. John's Preparatory High School
Queens, NY06.2014
Skills
- Case management
- Microsoft Office Suite (Word,Excel,Powerpoint etc)
- Problem-Solving abilities
- Administrative and Office Support
- Documenting and Recording Information
- Multitasking and Organization
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Crisis Intervention Team Training Certificate
- SAFETalk Suicide Prevention Training
Timeline
Case Planner
Harlem Dowling- West Side Center
09.2021 - Current
Patient Access Representative
North Shore University Hospital
09.2019 - 07.2021
Teacher's Assistant
Creative Beginnings Early Learning School
06.2016 - 05.2019
Program Manager/Internship Student
Catherine Street Community Center
08.2015 - 12.2015
Bachelor of Science - Behavioral Sciences
Mercy College
Associate of Science - Human Services
Dutchess Community College
High School Diploma -
St. John's Preparatory High School