Ashana-Twain Williamson
Baldwin,NY
Summary
Organized and dependable candidate with a comprehensive background in Behavioral and Social services that is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals as well as strong interpersonal, organizational and computer skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Planner
Harlem Dowling- West Side Center
09.2021 - Current
- Maintained accurate documentation, ensuring compliance with agency policies and legal requirements.
- Monitored program effectiveness through data collection and analysis, contributing insights toward continuous improvement efforts within the organization.
- Enhanced client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Patient Access Representative
North Shore University Hospital
09.2019 - 07.2021
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new hires on department procedures, policies, and software systems.
Teacher's Assistant
Creative Beginnings Early Learning School
06.2016 - 05.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Enhanced student engagement by creating interactive learning activities.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
Program Manager/Internship Student
Catherine Street Community Center
08.2015 - 12.2015
- Conducted monthly statistical reports including services provided, families serviced and demographics.
- Assisted with the organization of the Family Community Engagement Department Training Manual.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Education
Bachelor of Science - Behavioral Sciences
Mercy College
Dobbs Ferry, NY05.2019
Associate of Science - Human Services
Dutchess Community College
Poughkeepsie, NY05.2016
High School Diploma -
St. John's Preparatory High School
Queens, NY06.2014
Skills
- Case management
- Microsoft Office Suite (Word,Excel,Powerpoint etc)
- Problem-Solving abilities
- Administrative and Office Support
- Documenting and Recording Information
- Multitasking and Organization
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Crisis Intervention Team Training Certificate
- SAFETalk Suicide Prevention Training
Timeline
Case Planner
Harlem Dowling- West Side Center
09.2021 - Current
Patient Access Representative
North Shore University Hospital
09.2019 - 07.2021
Teacher's Assistant
Creative Beginnings Early Learning School
06.2016 - 05.2019
Program Manager/Internship Student
Catherine Street Community Center
08.2015 - 12.2015
Bachelor of Science - Behavioral Sciences
Mercy College
Associate of Science - Human Services
Dutchess Community College
High School Diploma -
St. John's Preparatory High School
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