Yareimy Marcano
New York
Summary
Highly organized administrative and client services professional with 8+ years of experience in case management, program coordination, scheduling, customer service, documentation, and stakeholder communication. Skilled in calendar management, recordkeeping, problem-solving, and supporting clients and teams in fast-paced environments. Bilingual in English and Spanish.
Overview
10
10
years of post-secondary education
19
19
years of professional experience
Work History
Case Planner
Montefiore UBA
New York
06.2026 - Current
Child Care Specialist
Montefiore Hospital
08.2024 - Current
- Guided families through childcare applications and eligibility requirements, maintained accurate records, coordinated referrals, and navigated clients through ACCESS HRA, MySchools, and MyCity platforms.
Benefit Specialist / Social Work Assistant
Montefiore Hospital
05.2024 - 08.2024
- Facilitated benefits enrollment for clients, resolved issues, collaborated with NYC DSS, maintained accurate records, and managed high-volume client inquiries.
Case Manager
Neighborhood SHOPP
01.2024 - 05.2024
- Developed case plans and coordinated services with providers and community organizations to ensure comprehensive support for clients, maintained documentation, and provided advocacy and crisis intervention.
- Developed individualized care plans for clients to address specific needs and challenges. for clients with diverse needs and challenges.
- Coordinated communication between clients and community resources to enhance service access. between clients and community resources effectively.
- Conducted assessments to determine client eligibility for services offered.
Intake Worker
Neighborhood SHOPP
01.2023 - 01.2024
- Conducted client intakes to assess needs and gather relevant information.
- Conducted intake assessments and scheduled appointments to facilitate client access to services while maintaining confidential records and supporting program operations.
- Collaborated with community resources to connect clients with appropriate services.
- Maintained accurate case files and records in compliance with organizational policies.
Child Care Provider
Schneider Family
10.2019 - 12.2022
- Planned and implemented age-appropriate educational activities to promote development.
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Coordinated daily activities, managed schedules, and communicated regularly with parents to support child development.
- Prepared nutritious meals and snacks, following dietary guidelines and preferences.
Crime Victim Advocate
Safe Horizon
03.2018 - 09.2019
- Provided crisis intervention services to victims of violence and crime.
- Advocated for victims, intervened in crises, documented cases, and coordinated services with community partners to ensure comprehensive support.
- Assisted individuals in navigating legal processes and securing protective orders.
- Offered emotional support to clients during traumatic situations and court proceedings.
Assistant Teacher
Hudson View Playgroup
05.2016 - 06.2018
- Assisted lead teacher in planning and implementing educational activities.
- Supported children’s learning through engaging and interactive play sessions.
- Created a safe and nurturing environment for children’s development.
- Facilitated classroom administration, coordinated educational activities, and managed parent communications to enhance student engagement.
Interpreter
Strive
03.2012 - 03.2015
- Translated documents and facilitated effective communication between English and Spanish speakers to ensure clarity and understanding.
- Translated documents and materials to ensure clear understanding for all parties.
- Facilitated communication between clients and service providers in various settings.
- Assisted in cultural orientation sessions for diverse client groups and stakeholders.
Dental Assistant / Secretary
Big Apple Dental
05.2007 - 12.2011
- Coordinated scheduling, maintained patient records, facilitated office communications, and delivered customer service at front desk.
- Assisted in patient dental procedures and ensured comfort during treatments.
- Prepared and sterilized dental instruments following safety protocols.
- Educated patients on oral hygiene practices and post-treatment care.
Education
Bachelor of Science - Sociology
SUNY Old Westbury
Long Island City, NY 08.2008 - 05.2018
Skills
- Case Management
- Client Relations
- Administrative Support
- Meeting Coordination
- Scheduling
- Calendar Management
- Data Entry
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- ACCESS HRA
- MySchools
- MyCity
- Bilingual English/Spanish
Timeline
Case Planner
Montefiore UBA
06.2026 - Current
Child Care Specialist
Montefiore Hospital
08.2024 - Current
Benefit Specialist / Social Work Assistant
Montefiore Hospital
05.2024 - 08.2024
Case Manager
Neighborhood SHOPP
01.2024 - 05.2024
Intake Worker
Neighborhood SHOPP
01.2023 - 01.2024
Child Care Provider
Schneider Family
10.2019 - 12.2022
Crime Victim Advocate
Safe Horizon
03.2018 - 09.2019
Assistant Teacher
Hudson View Playgroup
05.2016 - 06.2018
Interpreter
Strive
03.2012 - 03.2015
Bachelor of Science - Sociology
SUNY Old Westbury
08.2008 - 05.2018
Dental Assistant / Secretary
Big Apple Dental
05.2007 - 12.2011