Joy Shippy
The Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Case planner
Children's Aid
08.2023 - Current
- Located resources and made referrals to provide aid to family and children.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Case Manager
Breaking Ground
01.2021 - 08.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Evaluated treatment plans against individual goals and healthcare standards.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Legal Secretary
Yonkers City Hall
06.2019 - 01.2021
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Law Intern
Broome County Attorney Firm
05.2015 - 05.2019
- Worked closely with attorneys on case research to prepare for trial.
- Communicated with law firms and paralegals to gather information for lawsuits.
- Researched statutes and laws to support compliance and legal risk management.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Gathered information from defendants, witnesses and victims to assist lawyers in building cases.
Education
Bachelor of Arts - Criminal Justice
SUNY Potsdam
Potsdam, NY05.2019
Skills
- Database Entry
- Correspondence Preparation
- Calendar Coordination
- Verbal and Written Communication
- Reception Duties
- Telephone Etiquette
- File Management
- Document Preparation
- Case Management
- Confidentiality Maintenance
- Office Administration
- Scheduling/Planning
Timeline
Case planner
Children's Aid
08.2023 - Current
Case Manager
Breaking Ground
01.2021 - 08.2023
Legal Secretary
Yonkers City Hall
06.2019 - 01.2021
Law Intern
Broome County Attorney Firm
05.2015 - 05.2019
Bachelor of Arts - Criminal Justice
SUNY Potsdam
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