Summary
Overview
Work History
Education
Skills
Timeline
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Joy Shippy

The Bronx,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Case planner

Children's Aid
08.2023 - Current
  • Located resources and made referrals to provide aid to family and children.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.

Case Manager

Breaking Ground
01.2021 - 08.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Legal Secretary

Yonkers City Hall
06.2019 - 01.2021
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Organized files for court proceedings.
  • Filed documents with courts on behalf of attorney.
  • Received and placed telephone calls to clients and prospective clients.
  • Scheduled all appointments, appearances and briefings.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

Law Intern

Broome County Attorney Firm
05.2015 - 05.2019
  • Worked closely with attorneys on case research to prepare for trial.
  • Communicated with law firms and paralegals to gather information for lawsuits.
  • Researched statutes and laws to support compliance and legal risk management.
  • Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
  • Gathered information from defendants, witnesses and victims to assist lawyers in building cases.

Education

Bachelor of Arts - Criminal Justice

SUNY Potsdam
Potsdam, NY
05.2019

Skills

  • Database Entry
  • Correspondence Preparation
  • Calendar Coordination
  • Verbal and Written Communication
  • Reception Duties
  • Telephone Etiquette
  • File Management
  • Document Preparation
  • Case Management
  • Confidentiality Maintenance
  • Office Administration
  • Scheduling/Planning

Timeline

Case planner

Children's Aid
08.2023 - Current

Case Manager

Breaking Ground
01.2021 - 08.2023

Legal Secretary

Yonkers City Hall
06.2019 - 01.2021

Law Intern

Broome County Attorney Firm
05.2015 - 05.2019

Bachelor of Arts - Criminal Justice

SUNY Potsdam
Joy Shippy