JUAN C KRANIAS
3000 NE 2nd Ave. Apt.550 Miami,FL
Summary
High-energy Stylist and Sales Associate bringing proven expertise in helping customers build brand-centric styles. Knowledgeable about current fashion trends and customer buying habits. Excellent in multitasking, highly motivated and creative seeking a position as a sales associate in a luxury brand retail store
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Advisor
Stone Island
Miami, FL
11.2023 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Upsold additional items based on customer interests and needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Mentored newly hired staff in upselling techniques to improve sales.
Marketing Director
Sequoia Family Medical Center
Porterville, CA
01.2018 - 08.2022
- Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content
- Managed social media platforms and utilized metrics to increase engagement and campaign performance
- Implemented initiatives to increase brand awareness and engagement with target audience
Sales Associate and Department Specialist Mentor
Dolce And Gabbana
Madison, NY
09.2015 - 08.2017
- Awarded a certification on client Engagement Techniques
- Assisted customers in purchasing decisions by asking open-ended, probing questions
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement
- Monitored stock to maintain sufficient quantity of featured product.
- Trained current and new employees with company policies and procedures
- Organized and filed client data capture according to company standards
Client Advisor
Gucci Fifth Avenue Flagship
New York, NY
05.2010 - 07.2015
- Received and processed online, cash and credit payment
- Met monthly productivity goals over 80%
- Top cross selling associate with the Gucci Children's store
- Leveraged trend knowledge and listened carefully to client needs to effectively target clothing and accessories recommendations
- Prepared merchandise for consignment to very important clients and conducted private styling for special events
- Engaged customers in conversation and gave advice on general trends in fashion to build connections while identifying client needs
- Maintained records related to sales for store management
- Retention of 85% Ticket Association, phone, mail and email compliance
Sales Lead
Burberry
New York, NY
04.2007 - 04.2010
- Manager on duty when General or Assistant Manager not present
- Shared duties with opening and closing procedures of the store
- Accountable for all banking, credit slips and reviewed sales reports
- Monitored sales floor to identify customers in need of assistance
- Motivated and assisted the sales team to meet productivity goals
- Comply with Burberry policy and procedures including: Client Thank You Cards, Email Captures and engaged with VIC on regular basis
Education
Bachelor of Arts - Fashion Design And Visual Merchandising
Fashion Institute of Technology
New York, NY01.2009
Skills
- Excellent communication, social and interpersonal skills
- Marketing and visual merchandising
- Stylist with excellent product knowledge
- Strong leadership background
- Expert customer consultant
- Well versed with Gucci POS systems
- Flexible, Driven and Discreet
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Upon Request
Timeline
Client Advisor
Stone Island
11.2023 - Current
Marketing Director
Sequoia Family Medical Center
01.2018 - 08.2022
Sales Associate and Department Specialist Mentor
Dolce And Gabbana
09.2015 - 08.2017
Client Advisor
Gucci Fifth Avenue Flagship
05.2010 - 07.2015
Sales Lead
Burberry
04.2007 - 04.2010
Bachelor of Arts - Fashion Design And Visual Merchandising
Fashion Institute of Technology
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