Taylor Lambert
Dayton,OH
Summary
Accomplished in consultative sales strategies and client advisement, I significantly enhanced customer engagement and network development at Voss Village BMW. Leveraging strong communication skills and contract negotiation acumen, I consistently exceeded sales goals. My approach to continuous improvement and lead prospecting drove notable increases in client satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Client Advisor
Voss Village BMW
Dayton, Ohio
08.2021 - Current
- Built rapport with customers to create referral base and establish customer network.
- Listened to customer needs and desires to identify and recommend models.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Explained warranty and optional products.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Followed up with sold customers to make sure all needs are being met.
- Send thank you cards and keep in touch with customers over time.
- Produce social media content for company TikTok & Instagram
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
New Vehicle Sales Associate
Dave Dennis Chrysler Jeep Dodge Ram
Dayton, Ohio
01.2021 - 08.2021
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Outlined sales, warranty and service procedures.
- Followed up after the sale
Bartender
Rusty Taco
Dayton, Ohio
06.2019 - 01.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Senior Sales Representative
Sprint
Dayton, Ohio
08.2017 - 12.2018
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Server
Lock 27 Brewing
Centerville , Ohio
03.2016 - 08.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
Solar Tan
Dayton, Ohio
01.2016 - 08.2016
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Updated computer system with client schedules, inventories and spa information.
- Entrusted to handle confidential and sensitive situations in professional matter.
Recruiter
Physician Source
Dayton, Ohio
12.2014 - 12.2015
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Maintained filing system of current, prospective and future positions.
Education
High School Diploma -
Oakwood High School
Dayton, OH06.2014
Skills
- Strong Communication and Interpersonal Skills
- Continuous Improvement Strategies
- Social Networking
- Resilience Under Pressure
- Client Retention Strategies
- CRM Platform Proficiency
- High Emotional Intelligence
- Strong negotiation skills
- Relationship Building
Accomplishments
- Ranked 23rd out of the top 100 sales people in my region my first year with BMW in 2022.
- Ranked 9th out of the top 100 sales people in my region my second year with BMW in 2023.
- Placed runner-up in the BMW regional product knowledge competition.
- Currently ranked 6th out of the top 100 sales people in my region with BMW for 2024.
Timeline
Client Advisor
Voss Village BMW
08.2021 - Current
New Vehicle Sales Associate
Dave Dennis Chrysler Jeep Dodge Ram
01.2021 - 08.2021
Bartender
Rusty Taco
06.2019 - 01.2021
Senior Sales Representative
Sprint
08.2017 - 12.2018
Server
Lock 27 Brewing
03.2016 - 08.2017
Sales Associate
Solar Tan
01.2016 - 08.2016
Recruiter
Physician Source
12.2014 - 12.2015
High School Diploma -
Oakwood High School