Juan C Vasquez
Phoenix,AZ
Summary
Results-driven Technical Support Engineer with a proven track record at Construplan, excelling in technical troubleshooting and customer support. Enhanced security protocols and improved product functionality through collaboration with engineering teams. Recognized for exceptional problem-solving skills and attention to detail, leading to increased client satisfaction and streamlined support processes.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Construplan
02.2018 - 04.2022
- Diagnosed and resolved technical issues for software and hardware systems.
- Provided timely support to clients via phone, email, and chat platforms.
- Documented troubleshooting processes and solutions in knowledge base.
- Collaborated with engineering teams to improve product functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed support trends to identify recurring issues and recommend improvements.
- Enhanced security protocols, conducting thorough audits and implementing necessary updates to safeguard against potential threats.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
Education
No Degree -
Cbtis 206
Hermosillo MexicoSkills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- System troubleshooting
- Customer support
- Software installation
- Customer relationship management
- Customer service
- Attention to detail
- Remote support
- Issue research
- Service calls
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Support Engineer
Construplan
02.2018 - 04.2022
No Degree -
Cbtis 206