Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Juan C. Zarate

Birmingham,Al

Summary

Accomplished Senior Analyst at Ascension Technology Group, adept in critical thinking and troubleshooting, I led significant application upgrades, enhancing software efficiency by 20%. My background as a Critical Care Nurse at St. Vincent's Hospital underscores my work ethic and reliability. Skilled in integrating new technologies and training end-users, I excel in driving operational improvements and fostering technological advancements.

Overview

16
16
years of professional experience

Work History

Senior Business Analyst

OptumHealth
Birmingham, AL
07.2021 - Current
  • Collaborated with IT teams on the development of applications based on business requirements.
  • Worked closely with clients to ensure their satisfaction with the delivered product or service.
  • Gathered performance metrics.
  • Analyzed existing systems and processes, identified gaps and recommended improvements.
  • Identified opportunities for automation of manual processes through technology solutions.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
  • Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
  • Identified needs of customers promptly and efficiently.
  • Assessed programs to identify risks or problems to determine appropriate responses.

Senior Analyst

Ascension Technology Group
Birmingham, AL
06.2009 - 07.2021
  • Led three application upgrades for nineteen companies.
  • Implemented a tool improving the efficiency of software upgrade by 20%.
  • Worked with vendors through the stages of development to improve efficiency.
  • Provided Instrumental support in the successful software migration of 7 hospitals including hardware.
  • Administrator of applications of several application.
  • Customer liaison to understand, orient, and resolve business and technical issues; provide training of new technologies.
  • Integrated new technologies to meet area requirements.
  • Maintained all print queues for five different ministries as well as assisted with others.
  • Maintained proper change control measures making sure to follow national guidelines.
  • Tested newly installed programs and applications to validate operability.
  • Trained end-users in best practices to minimize errors and protect key data.

Critical Care Nurse

St. Vincent's Hospital - RN, Cardiovascular ICU
Birmingham, AL

Education

Master of Science - Health Informatics

University Of Alabama At Birmingham
Birmingham, AL
2012

Bachelor of Science - Nursing

University Of Mobile
Mobile, AL
1999

University Of South Alabama
Mobile, AL
1997

Skills

  • Supervision
  • Critical thinking
  • Troubleshooting
  • Analytical
  • Prioritization
  • Work ethic
  • Reliable and trustworthy
  • Active listening

Accomplishments

  • 2019 Winner of the 1st Bright Ideas for Ascension Technology.
  • 2020 Recognized for the outstanding job in design, setup, configuration, and deployment of BMDI for the Sacred Heart Bay OneChart in Florida.
  • Contributions show creative ideas, critical thinking and commitment to Ascension's mission and values by seeking opportunities for growth and a willingness to be challenged.

Timeline

Senior Business Analyst

OptumHealth
07.2021 - Current

Senior Analyst

Ascension Technology Group
06.2009 - 07.2021

Critical Care Nurse

St. Vincent's Hospital - RN, Cardiovascular ICU

Master of Science - Health Informatics

University Of Alabama At Birmingham

Bachelor of Science - Nursing

University Of Mobile

University Of South Alabama

Similar Profiles

CREATE PROFILE
Juan C. Zarate