JUAN CARLO GALLARZA
Sunnyvale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Executive Support Officer
Crisis24/Meta
Menlo Park, California
07.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined customer needs quickly through active listening.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Security Supervisor
Matrix Casino
Santa Clara, USA
03.2025 - 06.2026
- Supervised security team to ensure safety and compliance throughout the casino.
- Developed and maintained detailed incident reports to support ongoing security assessments.
- Ensured safe and secure environment for all staff and visitors.
- Responded to security incidents and emergencies, coordinating with appropriate personnel and law enforcement.
- Investigated security breaches and incidents to identify root causes, implementing corrective actions to prevent recurrence.
- Monitored emergency situations to ensure timely responses and safety protocols. and provided timely responses. to emergency situations
- Investigated incidents and prepared detailed reports for management review.
- Monitored surveillance systems for suspicious activities and potential threats.
- Conducted regular training sessions for staff on safety procedures, enhancing overall security awareness and compliance.
- Collaborated with other departments to enhance overall security measures.
Security Supervisor
Kaiser Permanente - Allied Universal
Santa Clara, USA
12.2022 - 10.2024
- Led team of Security Officers in daily operations, ensuring adherence to security protocols.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
- Conducted regular inspections of premises to identify any potential security risks or weaknesses in policies, procedures and physical security measures.
- Conducted regular inspections of premises, identifying security risks and recommending improvements to policies and procedures.
- Maintained accurate records of all security-related incidents and activities.
- Provided direction to staff on proper execution of safety protocols.
- Conducted inspections of security posts to ensure compliance with protocols.
- Trained subordinate security professionals in security rules and procedures, enhancing overall team competency.
Armed Security Officer
Armed Force Security
San Jose, USA
12.2021 - 10.2024
- Enforced safety regulations to protect lives and property from fire hazards or criminal activity.
- Engaged with customers, visitors, and employees to ensure a welcoming and safe environment.
- Patrolled facilities by foot or vehicle to detect or prevent illegal or unauthorized activities.
- Responded quickly and effectively to emergency situations, notifying police or other emergency responders.
- Conducted regular checks of doors, windows, gates and other points of entry for potential intruders.
- Provided access control for visitors, vendors and contractors according to established procedures.
- Performed regular inspections of doors, windows, gates, and entry points to deter potential intrusions.
- Documented incidents of property damage, theft, and unauthorized presence, facilitating timely response and investigation.
- Executed takedown maneuvers to safely subdue individuals posing a threat.
Security Officer
Kaiser Permanente - Securitas
Santa Clara, USA
11.2017 - 02.2022
- Supervised daily operations and ensured compliance with all site post orders and safety protocols.
- Conducted training sessions for team members on security protocols team members on security procedures and emergency response, enhancing readiness for critical situations.
- Trained and re-trained team members on security procedures and emergency response.
- Documented incidents and communicated with corporate security.
- Documented incidents and communicated with corporate security to ensure timely resolution and compliance.
- Executed detailed incident reports to document security events detailed incident reports and maintained building controls.
- Completed detailed incident reports and maintained building controls to support effective security management.
Server
Edna's Ichiban
Santa Clara, USA
11.2014 - 02.2016
- Provided friendly and efficient service to diverse clientele at upscale Japanese restaurant.
- Took accurate food and drink orders while ensuring customer satisfaction throughout dining experience.
- Provided prompt service by efficiently taking and serving orders, contributing to positive dining experiences.
- Collaborated with kitchen staff to deliver meals promptly and maintain service flow.
- Ensured cleanliness and ambiance of restaurant, directly enhancing guest satisfaction and comfort.
Parking Attendant
Parking Company of America
Burlingame, USA
02.2013 - 11.2014
- Managed traffic flow during busy hours to enhance safety and efficiency. during peak hours to ensure safety and efficiency. and ensured cleanliness of parking areas.
- Directed traffic flow during peak hours to ensure safety and efficiency. and ensured cleanliness of parking areas.
- Monitored parking lot activity to maintain safety and security protocols.
- Observed parking lot activity to uphold safety and security measures. activity to maintain safety and security protocols.
- Helped customers with inquiries to deliver outstanding service. with inquiries and provided exceptional service.
Education
High School -
J.P. Siosion High School
Quezon City Philippines, ManilaSkills
- Administrative oversight
- Information access management
- SOP compliance
- Data protection
- Access control
- Report documentation
- Incident reporting
- Emergency response
- Staff scheduling
- Team leadership
- Team training
- Policy compliance
- Performance assessment
- Conflict resolution
- Relationship management
- Public service
Certification
- Taser Certified
- OC Spray Certified
- Baton Certified
- Handcuff Certified
- Exposed Firearm Permit
Acadamy training
- Attended a 7 days executive protection training for crisis24
Timeline
Executive Support Officer
Crisis24/Meta
07.2026 - Current
Security Supervisor
Matrix Casino
03.2025 - 06.2026
Security Supervisor
Kaiser Permanente - Allied Universal
12.2022 - 10.2024
Armed Security Officer
Armed Force Security
12.2021 - 10.2024
Security Officer
Kaiser Permanente - Securitas
11.2017 - 02.2022
Server
Edna's Ichiban
11.2014 - 02.2016
Parking Attendant
Parking Company of America
02.2013 - 11.2014
High School -
J.P. Siosion High School