JUAN CARLOS MONSALVE
Clearwater,FL
Summary
Bilingual Sales Representative
Overview
24
24
years of professional experience
Work History
Lyft/Uber Driver
08.2019 - Current
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Managed time efficiently when making multiple stops along designated routes.
- Demonstrated ability to handle emergency situations calmly and effectively.
Property Manager
Monsalve & Associates Property Management, LLC
Tampa, FL
06.2009 - 12.2022
- Manage Single Family Homes for investors
Online Business
Self Employed Web
Clearwater, FL
03.2019 - 08.2020
- Documented requirements for new features or functionality enhancements.
- Analyzed customer feedback surveys to determine satisfaction levels.
- Developed online business strategies to maximize revenue growth.
Bilingual Customer Service Representative
Humana
Tampa, FL
10.2013 - 03.2019
- Proficient in Claims, Eligibility and Benefits; Billing and Pharmacy for Medicare and Medicaid members and providers
Realtor, Property Manager
People's Choice Realty Services
05.2003 - 11.2014
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
Bilingual Customer Service
Citizens Property Insurance
06.2009 - 10.2013
- Provided bilingual customer service in both English and Spanish to customers via phone.
- Customer service II.
- Technical Support to Agents
Bilingual Customer Service and Sales
Progressive Insurance
05.2007 - 06.2009
- Customer Service and Sales for Personal Lines Insurance (Auto, Motorcycles, RVs, Boats, Snowmobiles; Licensed in all 50 states plus DC.
Customer Service Representative
Citibank
06.2006 - 05.2007
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- I worked for the credit card division but we also took roadside assistance requests from customers around the country.
Bilingual Customer Service Representative
Capital One
07.2000 - 05.2003
- Offered suggestions for alternative solutions if initial attempts failed.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- We serviced credit cards and we did cross-selling for financial related products.
Education
Scientology Self Improvement Courses -
08.2024
Class “D” Security Officer License -
Personal Lines Insurance License (All 50 States + DC) -
Mortgage Broker License -
Real Estate License -
Associates Degree in Banking -
Skills
- Vehicle Maintenance
- DOT Compliance
- Passenger Assistance
- Appointment Scheduling
- Revenue Generation
- Vehicle Inspection
Hobbies and Interests
Computers, Internet, People, Technology, Sales
Languages
- English
- Spanish
Timeline
Lyft/Uber Driver
08.2019 - Current
Online Business
Self Employed Web
03.2019 - 08.2020
Bilingual Customer Service Representative
Humana
10.2013 - 03.2019
Bilingual Customer Service
Citizens Property Insurance
06.2009 - 10.2013
Property Manager
Monsalve & Associates Property Management, LLC
06.2009 - 12.2022
Bilingual Customer Service and Sales
Progressive Insurance
05.2007 - 06.2009
Customer Service Representative
Citibank
06.2006 - 05.2007
Realtor, Property Manager
People's Choice Realty Services
05.2003 - 11.2014
Bilingual Customer Service Representative
Capital One
07.2000 - 05.2003