Juan Carlos Alvarez
Gainesville,GA
Summary
Over 10+ years of experience in customer service, operations, and conflict resolution. Bilingual professional, experience with organizing, problem solving, with a proven history of meeting all deadlines and successfully completing all given tasks. High energy, self-motivated worker with in-depth understanding of team work and time management. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Fedex DSP
Braselton, GA
03.2025 - Current
- Delivered packages efficiently using GPS navigation and route optimization tools.
- Ensured timely delivery by managing multiple stops and prioritizing tasks effectively.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure safety compliance.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
Server
La Case Del Taco
Flowery Branch, GA
07.2024 - 03.2025
- Managed table assignments and ensured timely food delivery for optimal guest satisfaction.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new servers on menu items, service standards, and company policies.
- Collaborated with kitchen staff to streamline order processing and minimize wait times.
- Excellent memory retention, multi-tasking, and ability to handle stressful situations professionally.
Delivery Driver Assistant
Leon Farmer & Company
Gainesville, GA
09.2023 - 07.2024
- Assisted delivery drivers in loading and unloading goods efficiently.
- Ensured accurate delivery by verifying shipping documents against packages.
- Helped maintain vehicle cleanliness and organization for optimal operation.
- Communicated with customers to confirm delivery schedules and address inquiries.
- Ensuring shelves have been filled, and product has been faced on the shelf. Backstock and displays are neatly stacked and rotated by code date.
- Ensure that a vehicle pre/post trip inspection is conducted daily, focusing on the safe operation of the vehicle. Ensure that all fluid levels are maintained, the fuel tank is full and notified the shop for any repairs or safety related concerns
Store Associate
RaceTrac
Gainesville, GA
01.2023 - 09.2023
- Managed inventory levels, restocking shelves to maintain product availability and organization.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
Delivery Driver
Amazon DSP
Buford, GA
06.2022 - 01.2023
- Coordinated transportation schedules and routes to guarantee prompt product arrival at customer locations.
- Managed van operations with a focus on safety and compliance with traffic regulations.
- Loads and unloads cargo
- Manage schedules for customer product delivery
- Log and report daily events
- Resolved customer complaints
- Monitored adherence to DOT regulations to maintain operational standards.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Manager/Warehouse Associate
Wrigley Gum Factory
Flowery Branch, GA
11.2017 - 01.2021
- Responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and filing orders, packing, organizing and retrieving stock and other merchandise.
- Advance to assist the Wrigley's café as their Assistant Manager. Responsible for inventory control and exceptional experience in the delivery of products to customers.
- Oversaw the food prepping processes and catering procedures.
Cashier
Nichol's Diner
Flowery Branch, GA
01.2017 - 01.2017
- Ensuring compliance with hygiene, health, and safety restaurant guidelines to meet and surpass expectation on all cooking procedures
- Accurately and carefully perform all money transactions with customers
- Facilitated positive customer experiences by utilizing superior written and verbal communication skills.
- Assisted in all restaurant operations duties such as, but not limited to, inventory, time management, cleaning, opening and closing procedures.
- Seasonal
Education
High school diploma -
Johnson High School
Oakwood, GASkills
- Order Picking
- Shipping & Receiving
- Serving Experience
- Restaurant Experience
- Catering
- Warehouse Experience
- Conflict Management
- Safe driving
- Customer service
- Loading and unloading
- Time management
Languages
Spanish
English
Timeline
Delivery Driver
Fedex DSP
03.2025 - Current
Server
La Case Del Taco
07.2024 - 03.2025
Delivery Driver Assistant
Leon Farmer & Company
09.2023 - 07.2024
Store Associate
RaceTrac
01.2023 - 09.2023
Delivery Driver
Amazon DSP
06.2022 - 01.2023
Assistant Manager/Warehouse Associate
Wrigley Gum Factory
11.2017 - 01.2021
Cashier
Nichol's Diner
01.2017 - 01.2017
High school diploma -
Johnson High School