Kayla Ruiz Gonzalez
Romeoville,IL
Summary
Proven customer service expert from Ross, adept in cash handling and showcasing exceptional work ethic. Excelled in enhancing customer satisfaction through meticulous attention to detail and empathetic assistance. Demonstrated reliability by maintaining accurate cash drawers, contributing significantly to store efficiency and operational excellence.
Overview
3
3
years of professional experience
Work History
Cashier and Stocking
Ross
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Downers Grove South
Downers Grove, IL05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Honest & Dependable
- Patience and empathy
- Attention to detail
- Cash handling
- Team collaboration
- Reliability and punctuality
- Cash register systems
- Cash register operation
- Payment processing
- Product knowledge
- Staff training
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- Credit card processing
- Basic math
- Ordering and stocking
Languages
Spanish
Full Professional
Timeline
Cashier and Stocking
Ross
06.2022 - Current
High School Diploma -
Downers Grove South
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