JuanCarlos Garcia
Phoenix,AZ
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Strategic thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Account Protection Specialist
American Express
Phoenix, AZ
05.2024 - Current
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
Bank Sales and Service Representative
USAA Federal Savings Bank
Phoenix, Arizona
06.2023 - 03.2024
- Identified opportunities to cross-sell additional products or services based on customer needs.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquires from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone, and created friendly connections and developed a relationship with customers by providing outstanding service.
- Assisted customers in opening new bank accounts, setting up direct deposits, and transferring funds between accounts.
- Performed Account maintenance tasks such as updating personal information and resetting passwords.
Premier Phone Banker
Wells Fargo Bank, N.A.
Phoenix, Arizona
07.2019 - 11.2021
- Provided assistance to customers with inquires regarding products, services, billing, and technical support.
- Capitalized on cross- selling and upselling opportunities to consistently exceed quotas.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
- Maintained and built strong client relationships through quality, personalized interactions.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05-2017
Some College (No Degree) - Criminal Justice
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZSkills
- Sale Conversion
- Sales and Marketing
- Customer Service
- Meeting Sales Goals
- Account Management
- Inbound and Outbound Calling
- Excellent Written and Verbal Communication
- Building Customer and Relationships and Loyalty
- Product Knowledge
- Engaging with Diverse Customers
Languages
Spanish
Native/ Bilingual
Timeline
Account Protection Specialist
American Express
05.2024 - Current
Bank Sales and Service Representative
USAA Federal Savings Bank
06.2023 - 03.2024
Premier Phone Banker
Wells Fargo Bank, N.A.
07.2019 - 11.2021
High School Diploma -
North Canyon High School
Some College (No Degree) - Criminal Justice
Maricopa Community Colleges - Paradise Valley Community College