Stephanie Bramble
Fort Lauderdale,FL
Summary
Paralegal Studies student with experience in documentation, record verification, and client communication at American Express. Eager to apply newly acquired legal knowledge and gain practical experience in a legal setting while supporting the efficient operation of a legal team.
Overview
15
15
years of professional experience
Work History
Account Protection Specialist
American Express
Sunrise, Florida
10.2019 - Current
- Investigated suspicious transactions, identified fraud patterns, and reported findings to management, enhancing fraud detection processes
- Conducted risk assessments to identify operational vulnerabilities, strengthening overall compliance and risk management
- Reviewed and verified sensitive financial documentation with a high level of accuracy and attention to detail
- Validated income records to maintain compliance with internal policies and regulatory requirements
- Identified discrepancies in documentation and followed established procedures to resolve issues
- Communicated with clients to obtain, clarify, and document required records, ensuring accuracy and thorough documentation
Retention Representative
AT&T
11.2018 - 10.2019
- Addressed client concerns to prevent account termination through policy-based resolution
- Managed inbound client communications, ensuring accuracy and maintaining confidentiality to enhance client trust
- Reviewed billing records, identifying and resolving discrepancies to ensure accurate client account management
- Documented and resolved technical and service-related issues, contributing to improved client satisfaction and retention
Billing Representative
Comcast
05.2017 - 04.2018
- Reviewed account and billing records to resolve client concerns
- Identified and resolved service issues following established procedures to enhance client satisfaction
- Answered client questions and accurately documented inquiries to ensure clear communication and follow-up
Client Relations Specialist
First Choice Background Screening
04.2016 - 04.2017
- Served as primary contact for client inquiries, coordinating appointment and meeting schedules to enhance client engagement.
- Maintained accurate data entry and records for client and case information to support operational integrity.
- Provided background screening support and verified client information against court databases to ensure compliance.
Sales Associate
Carters
04.2015 - 01.2016
- Communicated with clients to assess needs and deliver tailored product information
- Verified pricing and product information, ensuring compliance and accuracy
- Maintained accurate transactional and inventory records to support operational efficiency
- Supported departmental operations through inventory tracking and audit assistance
Sales Associate
Polo Ralph Lauren
11.2010 - 05.2015
- Delivered client assistance and addressed inquiries to enhance customer satisfaction
- Supported management in resolving client issues and maintaining accurate documentation
- Maintained accurate transactional and inventory records
- Oversaw fitting room processes to ensure organization and cleanliness, ensuring organization and adherence to store procedures
Education
Associate of Science - Paralegal Studies
Broward College
Fort Lauderdale, FL12-2026
DIPLOMA -
EVERGLADES HIGH SCHOOL
Miramar, FL01.2011
Skills
- Microsoft Word & Excel
- Data entry & document management
- Recordkeeping & filing
- Professional client communication
- Scheduling & calendar management
References
Available upon request
Timeline
Account Protection Specialist
American Express
10.2019 - Current
Retention Representative
AT&T
11.2018 - 10.2019
Billing Representative
Comcast
05.2017 - 04.2018
Client Relations Specialist
First Choice Background Screening
04.2016 - 04.2017
Sales Associate
Carters
04.2015 - 01.2016
Sales Associate
Polo Ralph Lauren
11.2010 - 05.2015
Associate of Science - Paralegal Studies
Broward College
DIPLOMA -
EVERGLADES HIGH SCHOOL