Juan Carlos Malacara Martinez
Tijuana,BC
Summary
Talented Professional with 2 years of experience and expertise in underwriting. Strong statistical analysis, quoting and negotiating skills. Well versed in preparing insurance policies and terms to manage risk and mitigate loss. Dedicated student interested in applying excellent communication and interpersonal skills to a supervisor role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
32
32
years of professional experience
Work History
Underwriter
Baja Call Center
Tijuana, BC
04.2022 - Current
- Utilized diverse data tools and processes to analyze, interpret and manage data.
- Ensured timely submission of all documents needed for closing transactions.
- Negotiated terms with borrowers in order to achieve mutually beneficial outcomes.
- Resolved discrepancies between customer documentation and internal records.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
Uber Partner
Uber
Tijuana, BC
03.2018 - Current
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Maintained valid driver's license at all times according to state regulations.
- Cleaned vehicle regularly to maintain professional appearance.
Debt Collector
CCSI
Tijuana, BC
04.2009 - 07.2018
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
- Advised customers of necessary actions and strategies for debt repayment.
- Contacted customers with delinquent accounts to solicit payment.
- Answered customer questions regarding account discrepancies or problems.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Secured payments by following up with customers which disregarded promise to pay.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Advised delinquent customers on strategies for debt repayment.
- Met demands of busy collections group by performing high volume of daily calls.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales
telvista
Tijuana, BC
01.2008 - 07.2017
- Answered 100 calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Owner
La Paloma
Las Vegas , NV
04.2000 - 10.2005
Cashier Team Lead
KFC
Los Angeles, CA
05.1998 - 07.2000
Technician
Representaciones de Tijuana
Tijuana, BC
03.1992 - 11.1998
Education
High School Diploma -
INSTITUTO MEXICO
TIJUANA 08-1991
Some College (No Degree) - Administracion De Empresas
UABC
TIJUANASkills
- Managing Risk
- Risk Mitigation
- Analyzing Data
- Quoting and Pricing Policies
- Developing Policies
- Quality Assurance
- Application Review
- Building Strong Relationships
- Data Collection
- Policy Development
- Portfolio Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Underwriter
Baja Call Center
04.2022 - Current
Uber Partner
Uber
03.2018 - Current
Debt Collector
CCSI
04.2009 - 07.2018
Sales
telvista
01.2008 - 07.2017
Owner
La Paloma
04.2000 - 10.2005
Cashier Team Lead
KFC
05.1998 - 07.2000
Technician
Representaciones de Tijuana
03.1992 - 11.1998
High School Diploma -
INSTITUTO MEXICO
Some College (No Degree) - Administracion De Empresas
UABC
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