Juan Carlos Montelongo
Dallas,TX
Summary
Professional with a degree in technology management, skilled in collaboration and multitasking. Consistently meets tight deadlines while maintaining attention to detail. Strong problem-solving abilities enhance service delivery and customer satisfaction. Proven success in improving customer experiences through effective communication and timely solutions.
Overview
7
7
years of professional experience
Work History
Data Analyst Intern
Titan Technologies
Dallas, TX
11.2025 - Current
- Streamlined communication by managing incoming calls, emails, and correspondence.
- Supported departmental decision-making through thorough research initiatives.
- Provided timely solutions to customer inquiries, enhancing overall satisfaction.
- Directed calls to relevant departments to optimize communication flow.
- Prepared accurate reports and documents using various office software tools.
- Ensured precise data collection while operating surveying equipment in the field.
- Maintained filing systems and efficiently retrieved information from multiple sources.
- Entered data and prepared diverse materials, including documents and spreadsheets.
Customer Service Manager
Charter Spectrum Communications
McAllen, Texas
11.2024 - 03.2025
- Analyzed service metrics to identify trends and improve operational strategies.
- Assisted customers in selecting products that meet their needs.
- Managed online inquiries and responded promptly to customer requests.
- Collaborated with marketing teams to optimize online sales strategies.
- Maintained up-to-date knowledge of company's website content, features and functionality.
Sales Advocate
Dignity Memorial
McAllen, Texas
01.2023 - 02.2025
- Educated families on end-of-life planning and memorial options.
- Assisted clients in selecting personalized funeral services and products.
- Developed relationships with community organizations to promote services.
- Managed client inquiries via phone, email, and in-person meetings.
- Conducted follow-up calls to assess client satisfaction post-services.
- Performed market research to identify potential sales opportunities.
- Analyzed sales performance data against targets to evaluate effectiveness of strategies.
- Maintained customer database to enhance segmentation and targeting strategies.
Customer Service Specialist
Teleperformance
Mcallen , TX
02.2019 - 11.2022
- Oversaw daily office operations, maintaining organized filing systems for efficient documentation.
- Utilized office software to prepare accurate reports and documents.
- Created comprehensive technical documentation for system processes and procedures.
- Tracked progress of software development tasks to support project management effectively.
- Developed training materials to enhance staff knowledge and operational efficiency.
- Facilitated regular team meetings to address challenges and share best practices.
- Assisted customers with inquiries, resolving issues promptly and efficiently.
- Provided timely updates on unresolved customer inquiries to ensure continued communication.
Education
Bachelor of Applied Technology - Management
South Texas College
Mcallen, TX05.2019
Skills
- Inbound and outbound calling
- Customer service mindset
- Attention to detail
- Microsoft Office proficiency
- Call center operations
- Problem solving
- Time management
- Professionalism under pressure
- Call control techniques
- Technical troubleshooting
- Network issue resolution
- Database management
- System configuration
- Software installation
- Service metrics analysis
- Service optimization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Data Analyst Intern
Titan Technologies
11.2025 - Current
Customer Service Manager
Charter Spectrum Communications
11.2024 - 03.2025
Sales Advocate
Dignity Memorial
01.2023 - 02.2025
Customer Service Specialist
Teleperformance
02.2019 - 11.2022
Bachelor of Applied Technology - Management
South Texas College