Juan Carlos Panchana
Charleston,SC
Summary
Dynamic culinary professional with a proven track record at El Jefe, excelling in food safety and quality control. Skilled in optimizing kitchen operations and enhancing customer satisfaction through effective communication and attention to detail. Committed to delivering high-quality meals while maintaining a clean and organized workspace.
Overview
11
11
years of professional experience
Work History
Chef
El Jefe
Charleston, SC
06.2024 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Customer Service Representative
Claro Phone Services
04.2016 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Nursing Auxiliary
Hospital Del Estado Santo Domingo
01.2014 - 03.2016
- Reduced patient anxiety through clear communication and effective listening skills.
- Maintained confidentiality of patient information in compliance with HIPAA guidelines and facility policies.
- Contributed to efficient unit operations by maintaining inventory levels of supplies and equipment required for quality patient care.
- Supported the nursing team by promptly responding to calls from patients or staff members requiring assistance.
- Monitored vital signs, maintaining accurate records for timely reporting to healthcare professionals.
- Improved patient outcomes with close monitoring of vital signs and prompt intervention when necessary.
Education
Santo Domingo
Santo Domingo Ecuador03.2005
Skills
- Food preparation
- Quality control
- Inventory management
- Food safety
- Customer service
- Team collaboration
- Effective communication
- Stress management
- Cleaning techniques
- Food safety and sanitation
- Meal preparation
- Attention to detail
- Effective communications
- Kitchen operations
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Chef
El Jefe
06.2024 - Current
Customer Service Representative
Claro Phone Services
04.2016 - 07.2019
Nursing Auxiliary
Hospital Del Estado Santo Domingo
01.2014 - 03.2016
Santo Domingo