Juan Carlos Rios
NTW
San Antonio,TX
1
Certification
10
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Route Delivery Driver
4 Years- Inspected and loaded delivery trucks to support timely delivery operations and coordinated customer return pickups.
- Maintained route documentation by logging mileage, recording stop sequence, and verifying carton counts per route.
- Performed preventive maintenance on trucks while in operation, conducting vehicle and mechanical tool inspections to support safe long-haul operations.
- Performed inventory intake processes through item counting and inspection to confirm readiness prior to delivery.
- Managed payment processing by handling change and providing customer receipts.
- Investigated customer issues, determined appropriate actions, and effectively resolved concerns.
- Inspected vehicle before departures, verifying safety, cleanliness, and roadworthiness.
- Owned route planning and executed efficient driving techniques to minimize fuel consumption and associated costs.
Route Sales Representative
1 Year 4 Months- Maintained high customer satisfaction by reviewing customer feedback closely and responding to account holder needs and requests.
- Coordinated product transitions from warehouse to customer site to ensure loading and unloading processes complied with specifications.
- Actively intervened in customer issues, identifying root causes and directing next steps for expedited resolution.
- Assessed customer requirements and recommended suitable products with information to facilitate cross-selling.
- Applied upselling and cross-selling strategies to expand revenue with both new and established customers.
- Processed sales transactions with accuracy and consistency, contributing to account growth and retention through quality deliverables.
- Evaluated weather conditions and active road construction to determine efficient driving routes to customer locations.
- Sustained positive customer relationships through responsive text and phone communications to support ongoing service needs.
- Generated $15,000+ per month in revenue by promoting frozen food along route to support sales operations.
- Completed daily travel exceeding 120 miles to deliver service to as many as 45 customers per month across San Antonio, TX.
Delivery Driver Non -cdl
1 Year 4 Months- Ensured on-time deliveries by choosing best, most efficient routes for timely transport.
- Coordinated end-to-end rush deliveries on tight timetables, ensuring timely fulfillment of customer needs.
- Navigated highly congested areas with safe vehicle operation and zero traffic violations.
- Coordinated delivery of packages to customer doorsteps and business offices, ensuring accurate handoff points.
- Loaded truck, organized delivery items, and secured items to prevent shifting and damage during transit.
- Maintained regular customer rapport through responsive communication and consistent service delivery.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Utilized GPS system to develop and verify travel routes aligned with bulk cargo transportation laws.
Vehicle Service Agent
3 Years 8 Months- Operated test drives to detect problems and confirm correct performance following repairs.
- Completed scheduled vehicle oil change, replaced oil filter, and ensured correct installation and maintenance readiness.
- Evaluated brake components during inspection and identified pad replacement, disc turning, or other service requirements based on observed wear and condition.
- Documented issue details for supervisor and assisted in developing actionable solutions.
- Inspected customer vehicles for wear, tear, and damage from accidents to support vehicle condition assessments.
- Performed preventive and corrective maintenance on fleet vehicles in accordance with OEM schedules and specifications.
- Performed air conditioning system service by changing system components, replenishing required fluids, and conducting maintenance inspections.
- Measured tire tread depth at time of inspection and explained risks of low tread to customers.
Education
Associate of Arts - Business
Skills
Customer relationship management
Coordination of corrective measures
Operational vehicle safety
Logistical efficiency enhancement
Merchandise sales proficiency
Mediation and negotiation skills
Revenue Growth
Routine workflow optimization
Accident prevention strategies
Certification
D.O.T certification
Timeline
Route Delivery Driver
NTW
10.2022 - CurrentRead More
Route Sales Representative
Schwans Home Delivery
04.2021 - 08.2022Read More
Delivery Driver Non -cdl
HD Supply Facilities Maintenance
12.2019 - 04.2021Read More
Vehicle Service Agent
Enterprise Holdings
04.2016 - 12.2019Read More
San Antonio College
Associate of Arts from Business
Read More