Juan D. Galan
Self Determined Futures LLC
Sacramento,CA
2
Languages
1
Certification
6
years of professional experience
Dedicated support services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Program Manager
5 Months- Program Oversight: Managing day-to-day operations of the Supported Living Services (SLS) program, Coordinated Family Support (CFS), Independent Living Skills (ILS), and Self Determination Program (SDP), ensuring clients receive essential support to enhance the quality of their lives.
- Staff Leadership: Recruiting, training, and supervising support staff, including being on-call to address serious incidents that may require Special Incident Reports (SIR), and crisis intervention/response
- Client Advocacy: Creating individualized service plans (ISP) and facilitating resource navigation for housing, employment, and independent living.
- Compliance: Ensuring all services meet local, state, and funding requirements
- Billing: Ensuring all employees input their hours and case notes in a timely manner to bill active Purchases of Service (POS) while maintaining active communication with service coordinators at the San Diego Regional Center
Coordinated Family Support Instructor / Case Manager
1 Year- Collaborated with individuals with disabilities and their support circle (ILS instructors, caretakers, family members, service coordinators) to empower home development and maintenance
- Providing first-hand training and developmental support across a broad spectrum of activities such as daily living skills, transportation training, coping skills, navigating the community, budgeting, communication, and more
- Documented and completed reports accurately and promptly, facilitating proactive communication with key stakeholders and the East Los Angeles Regional Center
- Engaged in team trainings to enhance knowledge, skills, and abilities, reinforcing the company’s C.A.R.E. (Compassion, Adaptability, Respect, and Empowerment) values
- Participating in team trainings to build knowledge, skills, and abilities to effectively demonstrate the company’s C.A.R.E. (Compassion, Adaptability, Respect, and Empowerment) values
Program Coordinator / Supervisor
1 Year 2 Months- Trained staff providing direct services to teens and adults with developmental/intellectual disabilities, enhancing their skills and resources to improve quality of life
- Fostered strong relationships with clients, their parents/guardians, independent facilitators, case Managers, regional center, and every other person who is present in their lives to ensure everyone is working cohesively
- Trained staff that provided direct services to teens and adults with developmental/intellectual disabilities to strengthen their skills and develop their resources to improve the quality of their lives
- Composed an ISP (Individualized Support Plan) for each client to have a plan that each service provider can follow when providing services to ensure the client is progressing and developing skills
- Fostered strong relationships with clients, parents/guardians, independent facilitators, case managers, and regional center to ensure cohesive support for clients
- Provided conflict resolution strategies and techniques to clients experiencing manic episodes and composed behavior management plans to prevent and de-escalate future events
ILS Instructor / Case Manager / Job Coach
1 Year 2 Months- Supported adults with mental disabilities in gaining independence by assisting with medical resource access, effective communication, public transportation navigation, DMV licensing, home management, hygiene practices, meal preparation, community engagement, social activities, and educational goals
- Facilitated clients' completion of daily responsibilities at their PIP (paid internship program), including phone communication, email composition, document scanning, inventory organization, and enhancing collaboration with coworkers and supervisors
- Composed ISPs (individual support plans) for each client to monitor their goals and progression while participating in the designated program
- Conducted annual, semi-annual, and quarterly meetings with each client and their designated service coordinator from the SDRC (San Diego Regional Center)
- Coordinated communication among clients' service coordinators, social workers, supervisors, teachers, family members, and friends to ensure cohesive support for each client
Administrative Director / Dispatcher
2 Years 5 Months- Contracted loads with freight brokers for drivers across California, Nevada, Texas, and Colorado to optimize delivery routes
- Communicated with freight brokers to contract loads for different drivers in the company within the State of California, Nevada, Texas, and Colorado
- Ensured all trailers and commercial trucks on the road have active and up-to-date registrations, license plates, and maintenance reports for ramp inspections and audits
- Maintained strong relationships with freight brokers and distributors to ensure consistent freight movement for drivers
Education
Bachelor of Arts - English / Professional & Technical Writing / Environmental Studies
minor in
Associate of Arts - English Literature
Skills
Individualized service planning
Case Management
Program Development
Disability Advocacy
Incident Management
Team management
Team Building
Stakeholder Engagement
Neurodevelopmental support
Documentation review
Google Workspace
Certification
Mental Health First Aid for Adults, CPR Certification, CPI Certification, First Aid Certification
LANGUAGES
ENGLISH - FLUENT
SPANISH - FLUENT
Timeline
Program Manager
Self Determined Futures LLC
04.2026 - 09.2026Read More
Coordinated Family Support Instructor / Case Manager
MDH Network
04.2025 - 04.2026Read More
Program Coordinator / Supervisor
Add-On Support Services
01.2024 - 03.2025Read More
ILS Instructor / Case Manager / Job Coach
Social Impact Services
11.2022 - 01.2024Read More
Administrative Director / Dispatcher
GALAN Trucking
06.2020 - 11.2022Read More
Cosumnes River College
Associate of Arts from English Literature
Read More
San Jose State University
Bachelor of Arts from English / Professional & Technical Writing / Environmental Studies
Read More
Personal Information
Title: Creative soul looking to make an impactful change