Juan Daniel Fuentes
San Benito,TX
Summary
Dependable individual with track record of success in different fields, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Southwest Key Programs
San Benito, Texas
07.2024 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in professional development opportunities to stay current with best practices in case management.
- Adhered to ethical principles and standards to protect clients' confidential information.
Youth Care Worker
Southwest Key Programs
San Benito, TX
04.2024 - 07.2024
- Assisted in developing and implementing behavior management strategies with youth in care.
- Monitored the physical environment to ensure safety of clients and staff.
- Maintained accurate records of daily activities, and incident reports.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
Intern
Texas Department Of Criminal Justice Parole Division
Harlingen, TX
01.2024 - 05.2024
- Evaluated reports/case management for incoming parolees.
- Assisted parole officer with compliance of court orders, conditions of release, and community engagement of parolees.
- Assisted with initial assessments of parolees to determine risk and needs.
- Provided guidance and assistance to parolees regarding job searches, housing, education, counseling, healthcare services, and other areas of need.
Sales Associate
Sunglass Forum
Brownsville, TX
11.2022 - 04.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Landscape Groundskeeper
CleanScapes
Austin, Texas
04.2020 - 08.2021
- Maintained and monitored landscape grounds, including mowing grass, pruning trees, and trimming shrubs.
- Ensured proper use of fertilizers and pesticides in accordance with safety regulations.
- Inspected existing landscape features for damage or deterioration and took corrective action when necessary.
- Responded quickly to emergency situations related to weather events such as flooding or high winds that could cause damage to landscaped areas.
- Provided guidance to junior staff members regarding maintenance activities.
Student Enrichment Specialist
IDEA Public Schools
Austin, TX
02.2019 - 04.2020
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
Landscape Groundskeeper
Bright View Landscaping And Development
Austin, TX
11.2018 - 11.2019
- Maintained and monitored landscape grounds, including mowing grass, pruning trees, and trimming shrubs.
- Monitored the condition of turf areas to identify problems or potential problems associated with insects or diseases.
- Conducted regular inspections of all plant material ensuring health standards are being met.
- Applied mulch around trees and flowerbeds to help retain moisture during dry periods.
Irrigation Worker
Sycamore Landscape
Austin, Texas
04.2018 - 11.2018
- Inspected irrigation systems for leaks or obstructions and performed repairs as needed.
- Installed new irrigation systems in accordance with blueprints and specifications.
- Conducted regular maintenance on hoses, nozzles, piping and other components of an irrigation system.
- Kept up-to-date on advances in technology related to irrigation systems.
- Maintained records of work completed and materials used for each job site visit.
Landscape Groundskeeper
CleanScapes
Austin, Texas
03.2018 - 04.2018
- Maintained and monitored landscape grounds, including mowing grass, pruning trees, and trimming shrubs.
- Ensured proper use of fertilizers and pesticides in accordance with safety regulations.
- Operated various equipment such as tractors, lawnmowers, hedge trimmers, and leaf blowers.
- Monitored the condition of turf areas to identify problems or potential problems associated with insects or diseases.
Cashier
H-E-B
Austin, Texas
10.2017 - 03.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Sales Associate
GNC
Austin, Texas
05.2017 - 10.2017
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Analyzed customer feedback data to recommend improvements in service quality.
Server
Luby's Cafeteria
Austin, Texas
11.2015 - 06.2016
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
Cashier
Jack in the Box
Austin, Texas
11.2014 - 05.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Landscape Groundskeeper
Proscape Landscaping
Austin, Texas
06.2014 - 08.2014
- Maintained and monitored landscape grounds, including mowing grass, pruning trees, and trimming shrubs.
- Operated various equipment such as tractors, lawnmowers, hedge trimmers, and leaf blowers.
- Assisted in planning new landscaping projects including designing flower beds and selecting plants that are appropriate for the area's climate conditions.
- Developed plans for controlling weeds in turfgrass areas using hand-pulling techniques or chemical herbicides.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Brownsville, TX05-2024
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville, TX12.2022
Skills
- Youth supervision
- Records Accuracy/Maintenance
- Policy and Procedure Adherence
- Detail Oriented
- Effective Communication
- Positive Reinforcement
- Problem-Solving
- Teamwork and Collaboration
- Organization and Multitasking
- Case Management
Languages
Spanish
Professional
English
Professional
Certification
- Crisis Prevention Intervention - 05/09/2024
- Adult and Pediatric First Aid/CPR/AED - 05/03/2024
Timeline
Case Manager
Southwest Key Programs
07.2024 - Current
Youth Care Worker
Southwest Key Programs
04.2024 - 07.2024
Intern
Texas Department Of Criminal Justice Parole Division
01.2024 - 05.2024
Sales Associate
Sunglass Forum
11.2022 - 04.2024
Landscape Groundskeeper
CleanScapes
04.2020 - 08.2021
Student Enrichment Specialist
IDEA Public Schools
02.2019 - 04.2020
Landscape Groundskeeper
Bright View Landscaping And Development
11.2018 - 11.2019
Irrigation Worker
Sycamore Landscape
04.2018 - 11.2018
Landscape Groundskeeper
CleanScapes
03.2018 - 04.2018
Cashier
H-E-B
10.2017 - 03.2018
Sales Associate
GNC
05.2017 - 10.2017
Server
Luby's Cafeteria
11.2015 - 06.2016
Cashier
Jack in the Box
11.2014 - 05.2015
Landscape Groundskeeper
Proscape Landscaping
06.2014 - 08.2014
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Arts - Criminal Justice
Texas Southmost College
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