Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan David Arbelaez

Atlanta,GA

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

8
8
years of professional experience

Work History

Renovation and Turnkey Supervisor

A&A Resurfacing
02.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Shared health and safety tips with staff effectively lowering ENR score by [Number] points

Concrete Supervisor

Atlanta Concrete Company
11.2020 - 01.2021
  • Ensured proper statement of information, materials, tools and construction equipment being communicated to craftsmen
  • Scheduled and directed sequence of work for craftsmen
  • Coordinated with cost engineer and understood details of operation of each cost item
  • Ensured that adequate stock of tools and material were ordered on time
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.

Management trainee

Enterprise Rent -A- Car
04.2017 - 08.2019
  • Managed corporate and retail accounts assigned to the branch
  • Successfully handle continuous in-bound calls weekly related to rental agreements, customer satisfaction and customer accommodations
  • Generated clientele through service calls along with the face to face courtesy offerings with corporate business clients
  • Provided assistance to Spanish speaking customers
  • Analyzed customer feedback to identify areas for improvement.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Gained knowledge of company policies, protocols and processes.

Sales Representative

Frontpoint Security
03.2016 - 09.2016
  • Performed full-cycle sales on outbound sales team, consistently achieved a 25% close rate and maintained a “Top 10” position within organization for sales and close rate
  • Exceeded sales quota
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Science - Psychology

Virginia Commonwealth University
Richmond, VA

Skills

  • Bilingual (Spanish and English)
  • Strong social/communication skills
  • Interface with diverse clientele
  • Team player
  • Dependable, able to work in a fast-paced environment
  • Organized with the ability to multi-task
  • Strong written communication skills
  • Competent in MS Word, Excel, Outlook
  • Staff Discipline
  • Inventory Control
  • Complex Problem-Solving
  • Business Administration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Renovation and Turnkey Supervisor

A&A Resurfacing
02.2021 - Current

Concrete Supervisor

Atlanta Concrete Company
11.2020 - 01.2021

Management trainee

Enterprise Rent -A- Car
04.2017 - 08.2019

Sales Representative

Frontpoint Security
03.2016 - 09.2016

Bachelor of Science - Psychology

Virginia Commonwealth University

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Juan David Arbelaez