Juan Diego Sotelo Marquina
Santa Ana,CA
Summary
Results-driven service professional with experience delivering tailored pest management solutions at Aptive Environmental. Expertise in customer satisfaction, problem-solving, and process improvement. Proven track record of success in fast-paced environments, demonstrating strong work ethic and adaptability. Committed to enhancing customer experiences through effective multitasking and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Professional
Aptive Environmental
09.2020 - Current
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Diagnosed pest issues using integrated pest management techniques.
- Developed treatment plans tailored to specific infestations and client needs.
- Collaborated with clients to educate on preventative measures and best practices.
- Conducted regular audits to ensure compliance with industry regulations and standards.
- Enhanced customer retention through consistent follow-ups, addressing any lingering issues or concerns promptly.
Dock Worker
Roy Miller Freight Lines
11.2019 - 09.2025
- Ensured efficient cargo handling by loading and unloading vessels, trucks, railcars.
- Conducted inspections for cargo damage and reported discrepancies to supervisors promptly.
- Utilized forklifts to move and organize cargo throughout dock areas effectively.
- Stacked cargo on pallets, adhering to size and weight specifications for safety.
- Maintained accurate shipment records for all incoming and outgoing cargo.
- Cleaned and organized dock areas, including warehouses and workstations regularly.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06-2011
Skills
- Dependable and reliable Equipment maintenance
- Equipment maintenance Adaptable
- Time tracking Team mentoring
- Job specifications Teamwork and collaboration
- Customer service Problem-solving
Certification
- Forklift certification
- Pest Control Branch 2 License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Professional
Aptive Environmental
09.2020 - Current
Dock Worker
Roy Miller Freight Lines
11.2019 - 09.2025
High School Diploma -
Santa Ana High School