Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Diego Sotelo Marquina

Santa Ana,CA

Summary

Results-driven service professional with experience delivering tailored pest management solutions at Aptive Environmental. Expertise in customer satisfaction, problem-solving, and process improvement. Proven track record of success in fast-paced environments, demonstrating strong work ethic and adaptability. Committed to enhancing customer experiences through effective multitasking and attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Professional

Aptive Environmental
09.2020 - Current
  • Delivered exceptional customer service, ensuring client satisfaction and loyalty.
  • Diagnosed pest issues using integrated pest management techniques.
  • Developed treatment plans tailored to specific infestations and client needs.
  • Collaborated with clients to educate on preventative measures and best practices.
  • Conducted regular audits to ensure compliance with industry regulations and standards.
  • Enhanced customer retention through consistent follow-ups, addressing any lingering issues or concerns promptly.

Dock Worker

Roy Miller Freight Lines
11.2019 - 09.2025
  • Ensured efficient cargo handling by loading and unloading vessels, trucks, railcars.
  • Conducted inspections for cargo damage and reported discrepancies to supervisors promptly.
  • Utilized forklifts to move and organize cargo throughout dock areas effectively.
  • Stacked cargo on pallets, adhering to size and weight specifications for safety.
  • Maintained accurate shipment records for all incoming and outgoing cargo.
  • Cleaned and organized dock areas, including warehouses and workstations regularly.

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
06-2011

Skills

  • Dependable and reliable Equipment maintenance
  • Equipment maintenance Adaptable
  • Time tracking Team mentoring
  • Job specifications Teamwork and collaboration
  • Customer service Problem-solving

Certification

  • Forklift certification
  • Pest Control Branch 2 License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Professional

Aptive Environmental
09.2020 - Current

Dock Worker

Roy Miller Freight Lines
11.2019 - 09.2025

High School Diploma -

Santa Ana High School